Madeleine Barton
Narberth
Summary
Professional client success specialist with proven track record in driving client satisfaction and loyalty. Expert in fostering team collaboration, valuing relationships with colleagues and clients alike and maintaining a light-hearted, positive attitude in the workplace and beyond. Recognized for strong communication and ability to deliver results in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Senior Client Success Manager
Place Exchange
09.2021 - 09.2024
- Developed comprehensive media plans identifying growth opportunities and optimizing programmatic media budgets for maximum reach
- Collaborated with cross-functional teams to address client concerns and resolve complex issues in a timely manner.
- Mentored junior team members, helping them develop necessary skills for successful career progression in Client Success Management.
- Oversaw and retained a diverse portfolio of accounts, ensuring consistent communication and personalized support.
- Evaluated client feedback to drive continuous improvement initiatives within the company's products and services offerings.
Account Manager
Place Exchange
04.2019 - 09.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Built media plans for clients, addressing each KPI and reach goals with a customized media mix and creative strategy recommendations
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided detailed reporting on campaign performance, enabling clients to make data-driven decisions about future investments.
- Optimized internal workflows by designing efficient proposal generation and campaign set up processes that improved overall team productivity.
Lead Sales Coordinator
Intersection
06.2018 - 04.2019
- Managed team of junior sales coordinators, fostering professional development and enhancing overall team performance.
- Coordinated cross-functional teams to ensure successful and timely campaign execution, contributing to company growth and client satisfaction.
- Oversaw full post-sales cycle for team of four account executives, including inventory booking, contract generation, and proof of purchase reporting
- Customized marketing materials and media proposals tailored for specific clients and verticals
- Facilitated regular team meetings with sales support teams and account executives to discuss challenges, successes and strategies.
Education
Bachelor of Science - Psychology, Minor in Marketing
Drexel University
Philadelphia, PA06-2016
Skills
- Relationship management
- Client education
- CRM software
- Customer service
- Customer advocacy
- Strategic planning
- Revenue growth
- Negotiation
- Inter-department collaboration
- Report analysis
- Problem-solving
- Multitasking
Awards
- PXellence Award Q4 2022: At Place Exchange, the "PXellence Awards" celebrate employees who demonstrate outstanding performance and embody our values of Innovation, Collaboration, Agility, Impact, Transparency & Integrity.
- Intersection Champions Club 2018: The Champions Club is the celebration and recognition of outstanding professional achievement for individuals within the Intersection Revenue Organization who exceeded their 2018 annual revenue targets, exceeded expectations in support of the business and demonstrated high standards across Intersection’s values: Human’s First, Be Fearless, Embrace Agility, Results Matter, Do the Right Thing
Timeline
Senior Client Success Manager
Place Exchange
09.2021 - 09.2024
Account Manager
Place Exchange
04.2019 - 09.2021
Lead Sales Coordinator
Intersection
06.2018 - 04.2019
Bachelor of Science - Psychology, Minor in Marketing
Drexel University
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