Madeleine Hochhauser
kunkletown
Summary
Friendly and highly motivated professional with experience as an Esthetician, skilled in appointment management, customer communication, creating positive first impressions and welcoming environments, with strong multitasking and administrative skills. Eager to apply strong organizational and multitasking abilities to a new role, providing exceptional service in fast-paced environments and ensuring operations and excellent customer experiences.
Overview
8
8
years of professional experience
Work History
Spa Receptionist
Magnolia Quantum Wellness & Med Spa
Mount Pocono, PA
01.2026 - Current
- Managed front desk operations, ensuring seamless check-in and appointments scheduling for clients.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Coordinated spa treatment bookings, optimizing therapists schedules for maximum efficiency.
- Developed and maintained knowledge of services and products to assist clients effectively.
- Analyzed client feedback to identify areas for service improvement and enhanced client satisfaction strategies.
- Escorted clients to spa areas, treatment rooms, and offices.
- Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
Esthetician
Rustic Glamour Beauty
Las Cruces, New Mexico
09.2021 - 08.2025
- Skin care specialist
- Perform hair removal services
- Lash Extension application
- Lash Lift
- Eyebrow Tint & Lash Tint
- Performed various facial treatments for optimal skin health, including hydradermabrasion, microdermabrasion, chemical peels, and LED therapy.
- Addressing client concerns with professionalism
- Used social media platforms to promote salon and services.
- Time management & scheduling efficiency
- Building client relationships and retention
- Customer service & hospitality
- Infection control & sanitation
Spa Receptionist & Assistant
Rustic Glamour Beauty
Las Cruces, New Mexico
05.2020 - 09.2021
- Appointment scheduling
- Handling payments, tips, and POS systems
- Conflict resolution
- Positive, friendly, service-oriented demeanor
- Strong communication and interpersonal skills
- Maintaining cleanliness & sanitation
- Preparing treatment rooms
- Laundry management
- Monitoring inventory and placing supply orders
Personal Assistant
Ramada Hotel & Conference Center
Las Cruces, NM
12.2019 - 03.2020
- Multitasking and time management
- Running errands and personal shopping
- Communicating with front desk, housekeeping, and management
- Reporting maintenance or service issues promptly
- Filing, data entry, and record keeping
- Expense tracking and budget management
- Microsoft Office
- Multitasking in fast-paced environments
Housekeeper
Ramada Hotel & Conference Center
Las Cruces, New Mexico
12.2019 - 03.2020
- Time management & completing tasks on schedule
- Ability to work independently or as part of a team
- Physical stamina
- Deep cleaning of rooms, bathrooms, and common areas
- Restocking towels, toiletries, and supplies
- Safe handling of cleaning tools and chemicals
Hostess
IHOP
Las Cruces, NM
12.2018 - 05.2019
- Maintaining a positive and welcoming atmosphere
- Handling high-traffic periods calmly
- Assisting with opening/closing duties
- Balancing server sections and table rotation
- Answering phones, taking messages, and to-go orders
- Basic POS system knowledge
Education
Dental Hygiene
Northampton Community College
Bethlehem, PA2028
Esthetician License -
Glitz School of Cosmetology
Las Cruces, NM09-2021
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA2019
Skills
- Technology Experience: Powerpoint, Word, Google Docs, Google Slides, Quikbooks, Square, Mindbody
- Problem Solver
- Work at an efficient pace when independent or with others
- Calendar and schedule management
- Professional phone etiquette
- Punctual, reliable, and well organized
Timeline
Spa Receptionist
Magnolia Quantum Wellness & Med Spa
01.2026 - Current
Esthetician
Rustic Glamour Beauty
09.2021 - 08.2025
Spa Receptionist & Assistant
Rustic Glamour Beauty
05.2020 - 09.2021
Personal Assistant
Ramada Hotel & Conference Center
12.2019 - 03.2020
Housekeeper
Ramada Hotel & Conference Center
12.2019 - 03.2020
Hostess
IHOP
12.2018 - 05.2019
Esthetician License -
Glitz School of Cosmetology
High School Diploma -
Pleasant Valley High School
Dental Hygiene
Northampton Community College