Madelin Burgess
Jessup,PA
Summary
Dynamic professional with a proven track record at Nabi Medical Aesthetics, excelling in front desk operations and customer relations. Expertly managed appointment scheduling and enhanced patient experiences through exceptional organization and communication skills. Recognized for maintaining a welcoming environment and ensuring efficiency and satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Nabi Medical Aesthetics
04.2025 - Current
- Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed inquiries, providing accurate information about services offered.
- Maintained a clean and organized reception area, enhancing patient experience and clinic professionalism.
- Processed patient intake forms and verified insurance information, streamlining administrative tasks.
- Assisted in inventory management by tracking office supplies and placing orders as needed.
- Handled confidential patient records with discretion, adhering to privacy regulations and protocols.
Retail Sales Associate
Over the Moon
08.2022 - Current
- Collaborated with team members to achieve sales targets and maintain store presentation standards.
- Resolved customer complaints promptly, fostering a positive store atmosphere and encouraging repeat business.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Private Nanny
The Kalasinki's
03.2022 - 05.2025
- Provided personalized care and support for children's developmental needs.
- Planned and organized educational activities to promote learning and engagement.
- Ensured a safe and nurturing environment through effective supervision.
- Communicated regularly with parents regarding children's progress and behavior.
- Implemented routines to enhance daily structure and consistency for children.
Education
High School Diploma -
Tunkhannock Area High School
Tunkhannock, PASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Data inputting
- Schedule management
- Front desk operations
- Verbal and written communication
Timeline
Receptionist
Nabi Medical Aesthetics
04.2025 - Current
Retail Sales Associate
Over the Moon
08.2022 - Current
Private Nanny
The Kalasinki's
03.2022 - 05.2025
High School Diploma -
Tunkhannock Area High School