Madeline Baker
Lebanon
Summary
Organized Unit Secretary with background in managing patient records, coordinating medical staff schedules and handling administrative duties. Proficient at multi-tasking in fast-paced environments while maintaining strong attention to accuracy and confidentiality. Strong interpersonal skills, ability to work as part of a team and provide high quality patient service consistently demonstrated. Significant contributions made by streamlining office systems and improving communication processes.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Unit Secretary
WellSpan Health-Good Samaritan
Lebanon
04.2025 - Current
- Managed patient schedules and appointments efficiently.
- Assisted medical staff with administrative tasks and paperwork.
- Coordinated communication between departments and healthcare providers.
- Answered phone calls and directed inquiries to appropriate personnel.
- Processed incoming mail and distributed it to relevant departments.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Prepared documents for signature by physicians or other authorized personnel.
- Compiled reports on daily activities for review by supervisor.
- Managed multiple projects simultaneously while meeting deadlines consistently.
Nursing Assistant
Wellspan Good Samaritan Hospital
Lebanon
07.2023 - Current
- Assisted nurses with patient care and daily living activities.
- Monitored vital signs and reported changes to the medical team.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients, families, and healthcare staff.
- Participated in training new nursing assistants on hospital protocols.
- Ensured compliance with safety and infection control procedures.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
Education
Cedar Crest High School
Lebanon, PennsylvaniaSkills
- Data entry accuracy
- Workflow coordination
- Time management
- Effective teamwork
- Problem solving
- Attention to detail
- Professional demeanor
- Conflict resolution
- Information organization
- Phone reception
- Document management
- Customer service
- Detail-oriented approach
- Strong organization
- Documentation review
- File maintenance
References
References available upon request.
Timeline
Unit Secretary
WellSpan Health-Good Samaritan
04.2025 - Current
Nursing Assistant
Wellspan Good Samaritan Hospital
07.2023 - Current
Cedar Crest High School