Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Hicks

West Chester

Summary

Dynamic and dependable professional with a strong background in customer service at Dairy Queen. Proven problem-solving abilities and effective communication skills foster positive guest experiences. Adept at maintaining food safety standards while collaborating with team members to enhance operational efficiency. Committed to delivering quality service in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Babysitter

Neighbors House
West Chester
08.2020 - Current
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Tailoring activities based on the individual needs of each child under care.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Administering medication when needed according to parent instructions.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Developing creative ways to encourage learning through everyday experiences.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Establishing trust through consistent communication with both parents and kids.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Read stories and played alphabet games to promote early literacy.
  • Organized various activities, games, crafts and outings to keep children entertained.

Crew Member

Dairy Queen
West Chester
03.2022 - 04.2025
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Resolved customer complaints in a professional manner.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Adhered to health department regulations regarding food handling procedures.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Restocked kitchen supplies including food products and utensils.
  • Maintained an organized work area to ensure efficient operations.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Upheld high standards of productivity and quality in operations.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Stocked shelves and cases with new or transferred items.
  • Drove team success by quickly completing assigned tasks.
  • Wiped down tables and equipment, swept and refilled stock.
  • Presented orders to guests within anticipated service times.
  • Organized and restocked supplies to support operations and team productivity.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed payments on cash register and counted back bills and change to patrons.

Education

B. Reed Henderson Highschool
West Chester, PA
05-2026

Skills

  • Customer service
  • Problem solving
  • Time management
  • Team collaboration
  • Food safety
  • Communication skills
  • Dependability
  • Critical thinking

Timeline

Crew Member

Dairy Queen
03.2022 - 04.2025

Babysitter

Neighbors House
08.2020 - Current

B. Reed Henderson Highschool

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Madeline Hicks