Madeline Holupka
14 S Good St, Jeannette
Summary
Results-driven and highly organized hospitality professional with 9+ years of experience spanning healthcare administration and hotel operations. Proven leader in driving front desk performance, optimizing daily operations, and enhancing guest satisfaction. Skilled in financial processes, team development, and cross-department collaboration. Recognized for problem-solving, operational efficiency, and fostering a positive, high-performing work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Residence Inn Monroeville/Wilkins Township
07.2025 - Current
- Supervise front desk operations, ensuring excellent hospitality and guest satisfaction.
- Manage daily deposits, cash balancing, and financial reporting.
- Oversee inventory levels, vendor ordering, and invoice reconciliation.
- Handle chargebacks, billing discrepancies, and customer payment issues.
- Utilize FOSSE system for check-ins, check-outs, and room management.
- Respond to guest escalations with professionalism and empathy, resolving issues promptly.
- Support and train front desk associates to uphold brand standards and service quality.
- Collaborated closely with the General Manager (GM) and Assistant General Manager (AGM) to resolve operational challenges and ensure seamless day-to-day hotel operations.
- Assisted housekeeping operations by inspecting guest rooms for quality assurance and stepping in to support the Executive Housekeeper as needed.
- Managed accounts receivable processes, including handling tax-exempt documentation and ensuring accurate billing and compliance.
- Supported employee management functions, including scheduling, onboarding, and resolving staff concerns to promote a positive work environment.
- Participate in Manager On Duty (MOD) program
Benefits Verification Specialist
CVS Specialty Pharmacy
02.2016 - 07.2025
- Verify and enter patient insurance information accurately and efficiently.
- Process prescriptions and manage inbound/outbound calls with patients, doctors, and insurers.
- Initiate and complete prior authorizations for specialty medications.
- Create training materials and assist in onboarding new employees.
- Ensure HIPAA compliance and maintain confidentiality.
- Utilize multiple insurance platforms (CoverMyMeds, PeopleSafe, Availity, etc.) for claim processing.
Education
Associate of Applied Science - Accounting
Westmoreland County Community College / Seton Hill University
06-2026
High School Diploma - undefined
Springdale High School
01-2015
Skills
- Organization & Multitasking
- Customer Service & Hospitality
- Inventory & Cash Management
- Invoicing & Chargeback Resolution
- Microsoft Office & FOSSE System
- Team Leadership & Training
- Communication & Conflict Resolution
- Time Management
- Critical Thinking & Professionalism
Certification
RAMP
Timeline
Guest Services Supervisor
Residence Inn Monroeville/Wilkins Township
07.2025 - Current
Benefits Verification Specialist
CVS Specialty Pharmacy
02.2016 - 07.2025
High School Diploma - undefined
Springdale High School
Associate of Applied Science - Accounting
Westmoreland County Community College / Seton Hill University