Madeline Millard
Telford
Summary
Throughout my several jobs, I have learned to excel in customer service and communication. I can handle many different situations that may arise in the workplace, and feel comfortable making decisions.
Overview
5
5
years of professional experience
Work History
Server
TimeOut Sports Bar
4022 Skippack Pike, Skippack, PA 19474
06.2025 - 05.2026
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order accuracy and improve service speed during peak hours.
- Trained and mentored new servers on menu knowledge, point-of-sale systems, and customer engagement techniques.
- Managed multiple tables efficiently while maintaining high standards of cleanliness and organization.
- Assisted in inventory management by tracking stock levels and communicating needs to management effectively.
Waitress
Laura’s Pizza
Harleysville, PA
02.2024 - 08.2025
- Learned to manage large quantities of tables and customers.
- Manage to control situations and maintain structure under pressure.
- Increased knowledge in different types of foods.
- Customer service skill greatly increased.
- Multitasking on several occasions.
Waitress
Pennsburg Diner
Pennsburg, PA
09.2023 - 01.2024
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Processed accurate cash and credit card transactions.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
Hostess
The Butcher and Barkeep
Harleysville, PA
10.2022 - 05.2023
- Answered phone calls to take reservations and address guest questions and concerns.
- Greeted customers and provided them with menus.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Helped bus tables and ran food to patrons during high-volume periods.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
Cashier
The Energy Station
Harleysville, PA
08.2021 - 09.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Developed strong customer service skills by providing efficient and accurate service.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
Education
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Souderton Area High School
SoudertonBachelor of Science - Nursing
Bloomsburg University
Bloomsburg05.2028
Skills
- Sales Expertise
- Dining Customer Service
- To-Go Order Preparation
- Accurate Money Handling
- Cleaning and Sanitizing
- Cash Counting Machine Operations
- Time Management Skills
- Equipment and Instrument Sterilization
- Records Preparation
- Diagnostic X-Rays
- Emergency Dental Care
- Dining Reservations
- Guest Experience Management
- Table Setting Arrangements
- Price Memorization
Timeline
Server
TimeOut Sports Bar
06.2025 - 05.2026
Waitress
Laura’s Pizza
02.2024 - 08.2025
Waitress
Pennsburg Diner
09.2023 - 01.2024
Hostess
The Butcher and Barkeep
10.2022 - 05.2023
Cashier
The Energy Station
08.2021 - 09.2022
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Souderton Area High School
Bachelor of Science - Nursing
Bloomsburg University