Madeline Wuest
Philadelphia
Summary
Self-motivated Operations Manager, successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes. Highly organized and detailed collaborator with a solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of leadership and management skills.
Overview
2
2
years of professional experience
Work History
People and Operations Manager
Penn Student Agencies William's Café
Philadelphia
03.2025 - Current
- Created detailed reports on the performance of individual departments within operations.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Scheduled baristas and worked occasional shifts behind the bar.
- Tracked and replenished inventory to maintain par levels.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Collegiate Brand Ambassador
RYZE Superfoods
Philadelphia
01.2025 - Current
- Implemented creative strategies to attract attention during public events.
- Engaged with potential customers, providing product information and answering queries.
- Organized promotional events to introduce new products and services to the public.
- Created content such as videos, blogs, and articles highlighting the company's offerings.
- Engaged customers through social media platforms to create a sense of community around the brand.
Barista
Centreville Place
Centerville
06.2024 - 08.2024
- Made quality drinks and prepared pastries and other food items for customers
- Kept the Barista station clean and well-stocked
- Bussed tables and washed dishes
- Worked well with my co-workers and communicated specific tasks
- Provided excellent customer service
Hostess
Iron Hill Brewery
West Chester
04.2023 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Monitored seating area and checked restrooms regularly to keep spotless
Education
Bachelor of Arts - English
University of Pennsylvania
Philadelphia, PA05.2028
High School Diploma -
Sacred Heart Academy
Bryn Mawr05-2024
Skills
- Content creation
- Social media engagement
- Customer service
- Project management
- Communication skills
- Marketing
Extracurricular Activities
Engaged in Writing Clubs Focused on Academics
Key Qualities
- Barista Experience
- Customer Service Experience
- Communication Skills
- Problem Solving
- Prompt and Responsible
- Strong Work Ethic
- Organizational Skills
- Proactive
- Willingness to Learn and Grow
References
References available upon request.
Timeline
People and Operations Manager
Penn Student Agencies William's Café
03.2025 - Current
Collegiate Brand Ambassador
RYZE Superfoods
01.2025 - Current
Barista
Centreville Place
06.2024 - 08.2024
Hostess
Iron Hill Brewery
04.2023 - 07.2023
Bachelor of Arts - English
University of Pennsylvania
High School Diploma -
Sacred Heart Academy
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