Madeline Yovanovich
Springfield
Summary
Strategic project manager with over 9 years of experience in leading cross-functional teams across product development, service operations, and client delivery. Demonstrated success in increasing revenue, enhancing profit margins, and achieving operational excellence in dynamic environments. Expertise in new product launches, retail coordination, conflict resolution, and managing client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Crazy Aaron's Enterprises
Norristown
03.2023 - Current
- Leads cross-functional teams (creative, sales, supply chain, and engineering) in the new product development process.
- Engage and collaborate with key stakeholders to align project goals, manage expectations, and ensure timely decision-making.
- Drives consistent use of Monday.com to streamline project planning and reporting, boosting visibility and ownership.
- Established new development process yielding 9% enhancement in overall product margin in 2023.
- Directed the development of a new product line in 2024, driving an additional $1.38M in sales.
- Ensured on-time and within-spec delivery of exclusive products to major retailers (e.g., Target, Walmart), resulting in a YOY revenue increase of $3.8 million, or 10%, for 2024 for large retail accounts.
- Led the creation of the international sales catalog, rebranding of the existing product line, and the permanent installation of Crazy Aaron's Mix Mart at FAO Schwarz in New York City.
- Supervises and mentors the associate project manager.
Jr. Project Manager
Crazy Aaron's Enterprises
Norristown
05.2022 - 03.2023
- Built and maintained Monday.com project boards, assigning tasks and deadlines to drive team accountability and workflow efficiency.
- Maintained and audited ERP system data and product portfolio for accuracy.
- Facilitated weekly product review meetings to monitor progress and resolve issues.
Service Project Manager
Tozour Energy Systems
King of Prussia
06.2019 - 05.2022
- Managed all phases of 103 projects in 2021, from kickoff meetings to final closeout packages, totaling $15 million in revenue for the Operations Department.
- Oversaw procurement processes, including material orders, submittal reviews, and purchase orders, to ensure timely project delivery.
- Coordinated labor needs with field foremen across three major territories: Pennsylvania, Philadelphia, and New Jersey.
- Scheduled equipment deliveries and subcontractors to align with project timelines and resource availability.
- Prioritized tasks based on urgency, and delegated routine responsibilities to maintain project efficiency and momentum.
- Collaborated with six Service Sales Account Managers to identify and execute change orders, and uncover growth opportunities.
- Maintained clear and consistent communication with key stakeholders, providing timely updates on project status and developments.
- Delivered accurate 1-month and 3-month financial forecasts for project revenue and margin performance to the operations team.
Client Service Team Lead
Tozour Energy Systems
King of Prussia
12.2018 - 06.2019
- Supported Client Service Representatives (CSRs) and their customers by providing administrative and operational assistance.
- Developed and led onboarding and training programs for new CSRs to ensure consistent service standards.
- Acted as liaison between General Managers and CSRs to streamline communication and resolve issues.
- Continued to serve as the dedicated CSR for the Philadelphia territory while managing additional responsibilities.
- Recipient of the Doug Tozour 2018 Chairman Award for Excellence in recognition of outstanding performance and contribution.
Client Service Representative
Tozour Energy Systems
King of Prussia
05.2016 - 12.2018
- Managed customer satisfaction, retention, and growth for a $7M account portfolio in Philadelphia.
- Contributed to a 95% contract renewal rate through proactive account management and service excellence.
Retail Resolution Services Associate
The Vanguard Group contracted by Randstad USA
Wayne
11.2015 - 04.2016
- Resolved client issues, leading to process improvements and service excellence.
Education
B.S. - Energy, Business and Finance
The Pennsylvania State University
University Park, PASkills
- Project management
- Cross-functional collaboration
- Product development
- ERP system management
- Effective communication
- Problem solving
- Process improvement
- Project lifecycle management
- Schedule management
- Vendor management
- Resource allocation
- Stakeholder engagement
- Decision making
- Customer relationship management
Certification
- Mechanical Contractors' Association of America Preparatory Institute for Project Management, 04/01/21
- OSHA 30 - Construction Safety, 36-601550142, 11/01/19
- Associated General Contractors of America Construction Supervision Program/Project Management Development, 10/01/19
Timeline
Project Manager
Crazy Aaron's Enterprises
03.2023 - Current
Jr. Project Manager
Crazy Aaron's Enterprises
05.2022 - 03.2023
Service Project Manager
Tozour Energy Systems
06.2019 - 05.2022
Client Service Team Lead
Tozour Energy Systems
12.2018 - 06.2019
Client Service Representative
Tozour Energy Systems
05.2016 - 12.2018
Retail Resolution Services Associate
The Vanguard Group contracted by Randstad USA
11.2015 - 04.2016
B.S. - Energy, Business and Finance
The Pennsylvania State University