MADELYN FANINI
Chalfont
Summary
Over 25 years of customer service experience in deadline driven environments. Goal driven, communication focused, detail oriented, and professional. Reliable team player who functions well independently.
Overview
27
27
years of professional experience
Work History
Collections Agent
Continental Property Management
01.2022 - 09.2025
- Managed collections processes to recover outstanding debts effectively and efficiently.
- Developed and maintained strong relationships with clients to facilitate timely payments and payment plans.
- Analyzed account statuses to identify delinquent accounts and strategized follow-up actions.
Bartender / Server
Candlewyck Bar and Grill
01.2016 - 2023
- Serve beverages and food quickly, accurately, while maintaining a fun atmosphere
- Suggesting, selling and upselling beverages and menu items
- Consistent and accurate financial management
Travel Specialist
AMResorts
01.2019 - 01.2020
- Telephone sales and travel coordination for a high volume travel company
- Worked heavily with clients throughout the sales process to coordinate travel dates, resort choice, flight, hotel, tour and spa packages
- Heavy customer service and client satisfaction focus
Realtor
Keller Williams Real Estate
01.2014 - 01.2016
- Helped clients find homes within their budget that met their needs
- Completed and processed the full range of documentation required
- Served as project manager for every client to ensure everything was kept on schedule
Bartender / Server
T.G.I. Fridays
01.2004 - 01.2014
- Developed foundational bartending skills and exceptional customer service experience
- Developed relationships with regular customers and encouraged others to become return customers
- Heavy, corporate focus on consistent guest satisfaction and upselling
Assistant Wedding Photographer
Cyan Studios
01.1999 - 01.2005
Data Entry Clerk
Weichert Realtors
01.2003 - 01.2004
Server
Cross Keys Diner
01.2002 - 01.2003
Education
GED -
06.1996
Skills
- Payment arrangement
- Collections processing
- Account management
- Customer Skills
Timeline
Collections Agent
Continental Property Management
01.2022 - 09.2025
Travel Specialist
AMResorts
01.2019 - 01.2020
Bartender / Server
Candlewyck Bar and Grill
01.2016 - 2023
Realtor
Keller Williams Real Estate
01.2014 - 01.2016
Bartender / Server
T.G.I. Fridays
01.2004 - 01.2014
Data Entry Clerk
Weichert Realtors
01.2003 - 01.2004
Server
Cross Keys Diner
01.2002 - 01.2003
Assistant Wedding Photographer
Cyan Studios
01.1999 - 01.2005