Madelyn G. Hurst
Bath
Summary
Hardworking student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Disney Summer Alumni Program Intern
The Walt Disney Company
05.2025 - Current
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Built and established positive relationships with patrons, team members and supervisors.
Restaurant Waiteress
Isabella's Pizza
06.2021 - 01.2025
- Greeted customers as they entered the restaurant and provided them with menus.
- Checked back with guests after delivering their meals to ensure satisfaction with service and quality of food.
- Provided excellent customer service by anticipating guest needs before being asked for assistance.
- Provided exceptional service to high volume of daily customers.
- Resolved customer complaints professionally while maintaining positive attitude towards guests throughout dining experience.
Disney College Program Intern
Walt Disney World Company
11.2023 - 08.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Charity Event Organizer
Frosty 5K
08.2021 - 12.2022
- Organized fundraising walks/runs.
- Researched potential donors using online databases and other resources to identify new prospects.
- Developed event plans, timelines and budgets.
- Assisted in creating promotional materials for events.
- Provided onsite support during events to ensure smooth operations.
- Managed registration process for attendees of events.
- Resolved any issues that may arise before or during an event
- Identified new opportunities for growing attendance numbers at future events.
Education
No Degree - Business Analytics
Northern Arizona University
Flagstaff, AZ05-2027
High School Diploma -
Northampton Area High School
06.2023
Skills
- Customer service
- Project management
- Money Handling
- Customer Experience Management
- Service Quality
- Conflict Management
- Guest Engagement
- Positive and Professional
- Volunteer management
- Workshop facilitation
Timeline
Disney Summer Alumni Program Intern
The Walt Disney Company
05.2025 - Current
Disney College Program Intern
Walt Disney World Company
11.2023 - 08.2024
Charity Event Organizer
Frosty 5K
08.2021 - 12.2022
Restaurant Waiteress
Isabella's Pizza
06.2021 - 01.2025
High School Diploma -
Northampton Area High School
No Degree - Business Analytics
Northern Arizona University
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