Madelyn Redding
Philadelphia
Summary
Results-oriented professional prepared for senior case management roles. Experience in handling diverse case loads and delivering impactful client outcomes. Strong focus on collaboration and adaptability, ensuring reliable performance and responsiveness to changing needs. Proven ability to multitask effectively in fast-pace evnironments. Skilled in client advocacy, strategic planning, and problem-solving. Proficient communicator with a passion for improving client quality of life and community service.
Overview
7
7
years of professional experience
Work History
Senior Case Manager
Team Select Home Care Agency
06.2023 - Current
- Maintained client satisfaction by providing exceptional service and timely assistance in resolving issues, while managing an average caseload of 50+ clients.
- Assisted with hiring and training of new advocates, interns, and volunteers, while monitoring progress of aptitude and team compatibility.
- Ensured compliance with company policies, state healthcare regulations, and ethical standards while managing patient care and documentation.
- Participated in case conferences and team meetings to discuss client progress and treatment plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Advocated for social and community service programs to increase awareness and funding.
Server
Barnaby's Restaurant
03.2019 - 06.2024
- Trained and mentored new staff members on restaurant best practices, customer relations, and health, safety, and sanitation standards.
- Maintain a calm and professional demeanor to deliver high-quality services proficiently and comfortably in a fast-paced environment.
- Demonstrated active listening, strengthened conflict resolution, and communication skills through daily guest interaction and problem-solving.
Assistant Program Director
Wellington at Hershey's Mill
05.2022 - 06.2023
- Collaborated with interdisciplinary program directors to develop and implement inclusive events, manage logistics, and ensure compliance with health and safety standards.
- Organized and led community engagement events to promote physical health, mental stimulation, and build social connections among residents.
- Assisted in managing budgets for various programs, ensuring cost-effective resource allocation.
- Monitored program outcomes and feedback, identifying areas for continuous improvement.
Education
Bachelor of Science - Public Health
West Chester University of Pennsylvania
West Chester, PA05-2022
Skills
- Case management
- Client advocacy
- Conflict resolution
- Team leadership
- Program development
- Interdisciplinary collaboration
Timeline
Senior Case Manager
Team Select Home Care Agency
06.2023 - Current
Assistant Program Director
Wellington at Hershey's Mill
05.2022 - 06.2023
Server
Barnaby's Restaurant
03.2019 - 06.2024
Bachelor of Science - Public Health
West Chester University of Pennsylvania