Madison Anthony
Gilbertsville
Summary
Dynamic and organized professional with extensive experience at Lords and Ladies, excelling in customer relations and conflict resolution. Proven ability to multitask and prioritize effectively, ensuring exceptional service and satisfaction. Skilled in managing sensitive information and maintaining a welcoming environment, contributing to a positive patient/client experience.
Overview
5
5
years of professional experience
Work History
Receptionist
Lords and Ladies
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Manages multi-line phone system.
- Scheduled client appointments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer problems and complaints.
- Assisted clients with inquiries, providing attentive customer service and support.
- Maintained organized front desk operations, ensuring a welcoming environment for visitors.
Restaurant Waiter
Spunktown Tavern
04.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new waitstaff on menu items, service standards, and operational procedures.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing satisfaction.
- Resolved customer complaints proactively, ensuring positive dining experiences and repeat business.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Communicated with kitchen staff to enable accurate food preparation.
Education
Associate of Science - Nursing
Reading Area Community College
Reading, Pennsylvania, PA05-2028
High School Diploma -
Boyertown Area Senior Highschool
Boyertown, PA06-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Positive and professional
- Multitasking and prioritization
- Conflict resolution
- Verbal and written communication
Timeline
Receptionist
Lords and Ladies
11.2023 - Current
Restaurant Waiter
Spunktown Tavern
04.2021 - Current
Associate of Science - Nursing
Reading Area Community College
High School Diploma -
Boyertown Area Senior Highschool