Madison Cassidy
Greensburg
Summary
Beyond my academic achievements, I possess qualities that are crucial for success in policing. My ability to connect with others, evidenced by my enjoyment of spending time outdoors with my friends and family, suggests strong interpretation skills, which is a vital asset in community oriented policing and victim interaction. My passion for animals also speaks to a compassionate and caring nature, which can be invaluable in stressful or sensitive situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Doggy Divas Bed Bark and Beyond
Latrobe
03.2025 - 07.2025
- Give dogs food and medicine at their scheduled times.
- Answer the phone.
- Schedule grooming appointments, answer emails, and handle reservations on the computer.
- Clean and maintain the dog kennels and suites.
- Play with the dogs regularly.
- Interact with the public on a regular basis.
- Trained new team members on care procedures and customer service standards.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Displayed leadership skills by motivating team members to meet daily goals.
- Monitored team performance to ensure compliance with company standards.
Assistant Swim Coach
Gateway High School
Monroeville
10.2024 - 03.2025
- Assisted head coach in planning and executing daily swim practices.
- Developed training schedules for individual swimmers based on skill levels.
- Provided feedback and guidance to swimmers to improve technique.
- Coordinated team events, including meets and fundraising activities.
- Monitored swimmer performance during practice sessions and competitions.
- Maintained safety standards and ensured proper usage of equipment.
- Communicated effectively with parents regarding swimmer progress and events.
- Soothed hesitant swimmers and encouraged class participation.
- Organized practice sessions, including warm-ups, drills, and cool-downs.
- Assisted in the selection of competitive lineups for each meet based on individual strengths and weaknesses.
- Provided feedback to swimmers on their performance in order to help them improve.
- Created daily workout plans according to the needs of each athlete.
- Communicated regularly with parents regarding their child's progress within the program.
Swim Coach
Latrobe Aqua Club
Latrobe
01.2024 - 09.2024
- Developed training programs for swimmers of all skill levels.
- Coordinated swim meets and managed event logistics effectively.
- Evaluated swimmer performance and adjusted training plans accordingly.
- Led team practices, focusing on skill development and teamwork.
- Communicated regularly with parents about swimmer progress and training goals.
- Encouraged students to perform at personal best using positive reinforcement.
- Conducted stroke analysis, technique improvement, and skill development lessons for swimmers.
- Organized and monitored daily practice sessions.
- Communicated effectively with parents about their child's progress.
- Demonstrated proper form and stroke technique to athletes in water.
Intern
Latrobe Police Department
Latrobe
01.2024 - 05.2024
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted officers with daily administrative tasks and record-keeping duties.
Assistant Swim Coach
Greensburg Salem High School
Greensburg
10.2023 - 03.2024
- Assisted head coach in planning and executing daily swim practices.
- Developed training schedules for individual swimmers based on skill levels.
- Provided feedback and guidance to swimmers to improve technique.
- Coordinated team events, including meets and fundraising activities.
- Monitored swimmer performance during practice sessions and competitions.
- Communicated effectively with parents regarding swimmer progress and events.
- Soothed hesitant swimmers and encouraged class participation.
- Organized practice sessions, including warm-ups, drills, and cool-downs.
- Assisted in the selection of competitive lineups for each meet based on individual strengths and weaknesses.
- Provided feedback to swimmers on their performance in order to help them improve.
- Created daily workout plans according to the needs of each athlete.
- Communicated regularly with parents regarding their child's progress within the program.
- Conducted one-on-one meetings with athletes to discuss goals and expectations prior to competition.
Sales Associate
JD Sports | Finish Line
Greensburg
03.2023 - 10.2023
- Assisted customers in selecting products and provided expert recommendations.
- Executed visual merchandising standards to enhance product displays.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with team members to achieve sales targets and improve service.
- Maintained cleanliness and organization of the sales environment for optimal shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
Key Holder/Assistant Manager
Chuck E. Cheese
Greensburg
07.2018 - 11.2021
- Supervised daily operations and team performance during shifts.
- Managed cash handling and completed financial transactions accurately.
- Trained new staff on customer service and operational procedures.
- Ensured safety protocols were followed throughout the establishment.
- Assisted in inventory management and restocking supplies as needed.
- Provided excellent customer service, resolving guest inquiries effectively.
- Coordinated with management to maintain a clean and organized environment.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Ensured store was opened and closed in a timely manner according to company policies.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
Volunteer
Humane Society of Westmoreland County
Youngwood
06.2016 - 09.2016
- Assisted in animal care and feeding routines for various shelter animals.
- Helped maintain clean and safe environments for animals and visitors.
Education
Bachelor's degree - Criminology
Saint Vincent College
Latrobe, PA05.2025
High school diploma -
Greensburg-Salem High School
Greensburg, PA06.2021
Skills
- Adaptability
- Proactive leadership
- Leadership development
- Quality assurance
- Training and mentoring
- Documentation and reporting
- Communication skills
- Microsoft Excel
- Microsoft PowerPoint
- Customer service
- Supervising experience
- Adaptability and flexibility
- Equipment maintenance
- Decision-making
- Reporting and documenting
- Time management
- Active listening
Certification
- CPR Certification
- First Aid Certification
Accomplishments
- Throughout my high school swimming career, I was a four time Western Pennsylvania Interscholastic Athletic League (WPIAL) qualifier and medalist, along with qualifying for Pennsylvania Interscholastic Athletic Association (PIAA) my sophomore year.
- In college swimming, I was a six time medalist and a President's Athletic Conference Championship (PAC) champion my freshmen year in 2021.
- My senior year of high school, me and another individual from my grade were selected to represent our school at a Scholar Athlete banquet.
- During my track and field career, I was a three time national qualifier in throwing (12 years old in 2015 for discus finishing 23rd in the nation, 13 years old in 2016 for shotput and finished 36th in the nation, and 16 years old in 2019 for both discus and shotput, placing 40th in shotput, and 30th in discus in the nation).
- I was the recipient my senior year for the Dan Zilli scholarship through the Mount Pleasant Fallen Officer Memorial Run.
References
References available upon request.
Timeline
Shift Leader/Manager
Doggy Divas Bed Bark and Beyond
03.2025 - 07.2025
Assistant Swim Coach
Gateway High School
10.2024 - 03.2025
Swim Coach
Latrobe Aqua Club
01.2024 - 09.2024
Intern
Latrobe Police Department
01.2024 - 05.2024
Assistant Swim Coach
Greensburg Salem High School
10.2023 - 03.2024
Sales Associate
JD Sports | Finish Line
03.2023 - 10.2023
Key Holder/Assistant Manager
Chuck E. Cheese
07.2018 - 11.2021
Volunteer
Humane Society of Westmoreland County
06.2016 - 09.2016
Bachelor's degree - Criminology
Saint Vincent College
High school diploma -
Greensburg-Salem High School
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