Summary
Overview
Work History
Education
Skills
Additional Insights
Timeline
Generic

MADISON CRAGLE

Berwick

Summary

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Packer

Dalo's Bakery
Berwick
11.2021 - 11.2024
  • Delivered product and service information to customers, enhancing understanding.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • I took special orders in person and over the telephone.
  • Addressed customer inquiries and complaints with professionalism and care.
  • Engaged customers in friendly conversation during cash register transactions.
  • Totaled purchases and processed payments using touchscreen register system.
  • Bagged, boxed, or wrapped products efficiently for customer convenience.
  • Focused on customer needs, providing attentive service throughout interactions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

High School Diploma -

Berwick Area High School
Berwick, PA
06.2024

Certificate - Business Administration

Liberty University
Lynchburg, VA

Some College (No Degree) - Psychology

Liberty University
Lynchburg, VA

Skills

  • Attention to detail
  • Cash handling and payment processing
  • Customer assistance and service
  • Cleaning and sanitizing practices
  • Time management skills
  • Effective communication
  • Patience and empathy
  • Reliability and punctuality
  • Multitasking abilities
  • Basic math proficiency
  • Sales support
  • Communication skills
  • Decision-making
  • Retail sales customer service
  • Quality assurance controls
  • Payment processing
  • Phone etiquette
  • Multitasking and organization
  • Call center procedures
  • Microsoft Office Suite

Additional Insights

A dedicated and driven professional with a strong work ethic, committed to providing for my family and achieving personal and professional growth. Graduated High School with Honors and a 3.7 GPA, demonstrating both academic excellence and determination. Despite having a hearing disability, I continuously push myself (reasonably) to exceed expectations and embrace challenges with a positive and solution-focused attitude. Known for my resilience and willingness to learn, I thrive in environments that require perseverance and a strong sense of responsibility.

Timeline

Customer Service Representative/Packer

Dalo's Bakery
11.2021 - 11.2024

High School Diploma -

Berwick Area High School

Certificate - Business Administration

Liberty University

Some College (No Degree) - Psychology

Liberty University
MADISON CRAGLE