Madison Mills
Gilbertsville
Summary
Customer Success Specialist with a proven track record at 2020 Now, excelling in insurance verification and call management. Adept at problem-solving and fostering patient communication, I streamline processes to enhance care and satisfaction. My collaborative approach ensures effective team development and escalated issue resolution, driving positive outcomes in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
2020 Now
Rensselaer
02.2025 - Current
- Handled escalated calls with empathy and problem-solving skills.
- Managed high call volumes, ensuring professionalism and patience in all interactions.
- Verified patient insurance coverage, confirming eligibility, benefits, and authorizations for vision services.
- Communicated with healthcare providers to obtain necessary documentation.
- Maintained files for referral and insurance information, entering referrals into system.
- Documented customer interactions in CC systems to enhance future reference and analysis.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Authorization Specialist
Interventional Pain Management
Springfield
03.2024 - 02.2025
- Reviewed patient authorization requests for interventional pain management procedures to ensure compliance and expedite approvals.
- Verified insurance authorizations with payers via telephone or web-based systems to confirm coverage and minimize delays in treatment.
- Communicated with insurance companies to verify coverage for treatments.
- Facilitated timely communication between patients and healthcare providers to streamline authorization processes and enhance patient care.
- Reviewed authorization requests for accuracy and completeness.
Pharmacy Technician
CVS Pharmacy
Gilbertsville
08.2023 - 03.2024
- Verified prescriptions and drug labels, ensuring accuracy of documents and packages.
- Refilled medications, provided recommendations on over-the-counter products, and verified insurance benefits for patients.
- Assisted pharmacist in clearing high volumes of prescriptions and responding to customer questions.
- Managed pharmacy inventory by tracking expiration dates and removing outdated medications to maintain safety standards.
- Ordered, labeled, and counted medication stock, ensuring accurate inventory data entry.
- Performed data entry for patient profiles, billing information, and prescription orders into pharmacy software.
- Answered telephones to address inquiries and directed queries appropriately.
Cashier
Wendy's Flowers
Gilbertsville
02.2023 - 08.2023
- Operated cash register, processing payments accurately through various methods.
- Accepted cash and credit card payments, issuing receipts and providing change.
- Greeted customers, addressing product inquiries effectively.
- Assisted customers in locating products, offering tailored advice for selection.
- Managed store operations during opening and closing hours independently.
- Educated customers on diverse plant types, helping them make informed purchasing decisions.
- Organized plant inventory by customer preferences, enhancing product accessibility.
- Rotated seasonal decor and inventory to improve store aesthetics.
Education
High School Diploma -
Boyertown Area Senior High
Boyertown06-2023
Skills
- Insurance verification
- Call management
- Patient communication
- Team collaboration
- Team development
- Escalation management
- Problem solving
- Time management
Certification
- Honor Roll Certificate, Warren Hills Middle School, 06/19
- Honor Roll Certificate, Boyertown Area Senior High, 01/23
Timeline
Customer Success Specialist
2020 Now
02.2025 - Current
Authorization Specialist
Interventional Pain Management
03.2024 - 02.2025
Pharmacy Technician
CVS Pharmacy
08.2023 - 03.2024
Cashier
Wendy's Flowers
02.2023 - 08.2023
High School Diploma -
Boyertown Area Senior High