Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Niemeier

Macungie

Summary

Dedicated professional with a strong background in customer service and team training. Proven ability in cash handling and ensuring safety standards. Committed to enhancing operational efficiency and delivering exceptional customer experiences.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
Trexlertown, PA
12.2025 - Current
  • Trained new crew members on operational procedures and customer service standards.
  • Assisted in maintaining cleanliness and organization of workstations to ensure efficient operations.
  • Demonstrated proper use of kitchen equipment and safety protocols to enhance team performance.
  • Provided feedback to staff on service delivery to promote continuous improvement.

Crew Member

Playa Bowls
Wilkes-Barre, PA
09.2024 - 10.2025
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated kitchen equipment efficiently, adhering to safety and hygiene standards during food preparation.
  • Collaborated with team members to streamline operations, enhancing workflow efficiency during peak hours.
  • Assisted in training new crew members on operational procedures and customer service best practices.
  • Maintained cleanliness of dining area and kitchen, promoting a safe and welcoming atmosphere for customers.
  • Executed point-of-sale transactions accurately, handling cash and electronic payments with precision.
  • Implemented process improvements that contributed to faster service delivery without compromising quality.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Lifeguard

Dorney Park and Wildwater Kingdom
Allentown, PA
06.2023 - 08.2025
  • Monitored pool area to ensure guest safety and compliance with park regulations.
  • Responded promptly to emergencies, performing first aid and CPR as needed.
  • Conducted routine safety checks on equipment and facilities to maintain operational standards.
  • Assisted in training new lifeguards on safety protocols and rescue techniques.
  • Collaborated with team members to enforce park policies and enhance guest experience.
  • Maintained cleanliness of swimming areas, ensuring optimal hygiene for guests.
  • Developed skills in conflict resolution while managing difficult situations with guests effectively.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.

Education

High School Diploma -

Hanover Area Jr/sr High School
Wilkes-Barre, PA
06-2026

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership

Timeline

Crew Trainer

McDonald's
12.2025 - Current

Crew Member

Playa Bowls
09.2024 - 10.2025

Lifeguard

Dorney Park and Wildwater Kingdom
06.2023 - 08.2025

High School Diploma -

Hanover Area Jr/sr High School
Madison Niemeier