Dedicated professional with a strong background in customer service and team training. Proven ability in cash handling and ensuring safety standards. Committed to enhancing operational efficiency and delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
Trexlertown, PA
12.2025 - Current
Trained new crew members on operational procedures and customer service standards.
Assisted in maintaining cleanliness and organization of workstations to ensure efficient operations.
Demonstrated proper use of kitchen equipment and safety protocols to enhance team performance.
Provided feedback to staff on service delivery to promote continuous improvement.
Crew Member
Playa Bowls
Wilkes-Barre, PA
09.2024 - 10.2025
Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Operated kitchen equipment efficiently, adhering to safety and hygiene standards during food preparation.
Collaborated with team members to streamline operations, enhancing workflow efficiency during peak hours.
Assisted in training new crew members on operational procedures and customer service best practices.
Maintained cleanliness of dining area and kitchen, promoting a safe and welcoming atmosphere for customers.
Executed point-of-sale transactions accurately, handling cash and electronic payments with precision.
Implemented process improvements that contributed to faster service delivery without compromising quality.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Lifeguard
Dorney Park and Wildwater Kingdom
Allentown, PA
06.2023 - 08.2025
Monitored pool area to ensure guest safety and compliance with park regulations.
Responded promptly to emergencies, performing first aid and CPR as needed.
Conducted routine safety checks on equipment and facilities to maintain operational standards.
Assisted in training new lifeguards on safety protocols and rescue techniques.
Collaborated with team members to enforce park policies and enhance guest experience.
Maintained cleanliness of swimming areas, ensuring optimal hygiene for guests.
Developed skills in conflict resolution while managing difficult situations with guests effectively.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Monitored safety of guests in and around swimming pool.
Attentively monitored swimmers to identify distress.