Madison Nika

- Administer acute care for up to 5 patients concurrently, providing comprehensive treatment to infants, adults, and geriatric patients.

- Establish trust with patients and families, educating them on diagnoses, treatment options, and care plans.

- Collaborate with multidisciplinary healthcare teams to deliver high-quality patient care.

- Delegate tasks effectively to promote efficient time management and patient care delivery.

- Conduct initial patient assessments to determine the urgency of medical conditions and prioritize care based on clinical guidelines.

- Utilize triage protocols to identify critical cases, ensuring timely intervention and treatment.

- Monitor and document patient progress, adjusting care plans as necessary based on patient responses

-Initially served as a COVID-19 vaccinator and transitioned to a Patient Access Representative role, serving as the first point of contact for patients.

- Registered patients, verified insurance information, collected payments, and communicated priority cases to clinical staff.

- Assessed patient safety for waiting areas in accordance with COVID-19 policies.

- Managed incoming calls, providing information and redirecting inquiries as needed.

- Responsible for closing procedures, including cash drawer reconciliation during night shifts.