Summary
Overview
Work History
Skills
Timeline
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Madison Shutterly

Charleroi

Summary

Dynamic and dedicated professional with extensive experience in customer service. Proven ability to excel in high-pressure environments, showcasing strong multitasking skills and a commitment to guest satisfaction. Recognized for building loyal clientele and resolving conflicts with empathy, ensuring a positive experience for all. I also attended Elite Bartending School March of 2018.

Overview

6
6
years of professional experience

Work History

Waitress

Atrias Restaraunt
01.2023 - 07.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Customer Service Representative

CVS
07.2020 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Bartender

Floreffe Hotel and Bar
10.2018 - 03.2020
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

Jim’s Bar
09.2018 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration

Timeline

Waitress

Atrias Restaraunt
01.2023 - 07.2024

Customer Service Representative

CVS
07.2020 - 12.2022

Bartender

Floreffe Hotel and Bar
10.2018 - 03.2020

Bartender

Jim’s Bar
09.2018 - 03.2020

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Madison Shutterly