Madison Tice
State College
Summary
Dynamic professional with a proven track record in event management and customer service, notably at C&D Brewing Ventures. Excelled in high-pressure environments, enhancing guest experiences and streamlining operations for efficiency. Skilled in safety protocols and team leadership, my approach boosts morale and operational safety, reflecting my ability to manage both customer needs and team dynamics effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
C&D Brewing Ventures
01.2024 - Current
- Served craft cocktails at high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Production Assistant
Penn State Athletics
06.2022 - 01.2023
- Assisted directors with shot planning and execution, resulting in efficient shooting schedules.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Boosted overall team morale through proactive problem-solving and open communication practices.
Vice President of Event Management
Alpha Delta Pi Sorority
01.2019 - 01.2021
- Cultivated high-performing teams by fostering a culture of continuous learning and professional development.
- Streamlined event management processes for improved efficiency and reduced operating costs.
- Managed high-profile events with tight deadlines, ensuring seamless execution and positive client feedback.
- Boosted operational safety by implementing comprehensive risk management protocols.
- Enhanced operational safety by adhering to strict safety protocols during calibration activities.
Education
Bachelor of Arts - Broadcast Journalism
Pennsylvania State University
University Park, PA12-2022
Associate of Arts - Spanish
Pennsylvania State University
University Park, PA12-2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Handling difficult customers
- Alcohol awareness
- Calm under pressure
- Problem resolution
- Safety and risk management
Certification
- First Aid Certification
- CPR/AED Certification
Languages
Spanish
Limited Working
Timeline
Bartender
C&D Brewing Ventures
01.2024 - Current
Production Assistant
Penn State Athletics
06.2022 - 01.2023
Vice President of Event Management
Alpha Delta Pi Sorority
01.2019 - 01.2021
Bachelor of Arts - Broadcast Journalism
Pennsylvania State University
Associate of Arts - Spanish
Pennsylvania State University
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