Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Toline

Gibsonia

Summary

Dynamic General Manager with expertise in operations management, customer relations, and P&L oversight. Proven track record in enhancing team performance and driving cost efficiencies to optimize service delivery and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

Dairy Queen
West Mifflin, PA
12.2024 - Current
  • Managed daily operations, ensuring compliance with health and safety standards.
  • Trained staff on customer service protocols and operational procedures.
  • Analyzed sales data to identify trends and inform menu adjustments.
  • Oversaw scheduling and staffing to optimize labor costs while meeting customer demand.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maintained high levels of customer satisfaction through effective complaint resolution strategies.

Shift Lead

Dairy Queen
Capitola, CA
01.2022 - 08.2025
  • Supervised team operations during shifts to ensure efficient service delivery.
  • Trained and mentored new employees on customer service protocols and operational procedures.
  • Managed inventory levels, ensuring product availability and minimizing waste.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.

Education

Bachelor of Science - Mathematics

Duquesne University
Pittsburgh, PA
05-2026

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Customer relations
  • P&L management
  • Labor cost controls
  • Cost analysis and savings

Certification

  • ServSafe Manager Certification
  • Certificate for Business Management - Duquesne Univeristy

Timeline

General Manager

Dairy Queen
12.2024 - Current

Shift Lead

Dairy Queen
01.2022 - 08.2025

Bachelor of Science - Mathematics

Duquesne University
Madison Toline