Dynamic General Manager with expertise in operations management, customer relations, and P&L oversight. Proven track record in enhancing team performance and driving cost efficiencies to optimize service delivery and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Dairy Queen
West Mifflin, PA
12.2024 - Current
Managed daily operations, ensuring compliance with health and safety standards.
Trained staff on customer service protocols and operational procedures.
Analyzed sales data to identify trends and inform menu adjustments.
Oversaw scheduling and staffing to optimize labor costs while meeting customer demand.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maintained high levels of customer satisfaction through effective complaint resolution strategies.
Shift Lead
Dairy Queen
Capitola, CA
01.2022 - 08.2025
Supervised team operations during shifts to ensure efficient service delivery.
Trained and mentored new employees on customer service protocols and operational procedures.
Managed inventory levels, ensuring product availability and minimizing waste.
Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Education
Bachelor of Science - Mathematics
Duquesne University
Pittsburgh, PA
05-2026
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Time management
Customer relations
P&L management
Labor cost controls
Cost analysis and savings
Certification
ServSafe Manager Certification
Certificate for Business Management - Duquesne Univeristy