Madison Tunney
Philadelphia
Summary
Driven and empathetic professional with a proven track record in customer service and team collaboration. Excelled in patient advocacy and community health work at Lankenau Medical Center, demonstrating strong work ethic and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Community Health Worker Intern
Lankenau Medical Center
08.2024 - 04.2025
- Advocated on behalf of clients when navigating complex healthcare systems or addressing insurance coverage issues.
- Provided patients with resources for food, emergency housing, and utilities when needed.
- Supported case management efforts by assisting with appointment scheduling, transportation arrangements, and medication adherence reminders.
- Assisted in patient outreach initiatives to reduce no-shows to colonoscopies and other procedures.
- Identified gaps care within the community and recommended strategies for addressing unmet needs.
- Created opportunities for community engagement by facilitating communication between the Health Equity team and local CBOs.
Cashier
Beiler's Doughnuts
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Baked, decorated and displayed donuts per guidelines.
- Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
Cashier
Ron's Original Bar & Grille
12.2020 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Lorenzo's Steaks and Hoagies
10.2017 - 08.2020
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts - Social Work
Temple University
Philadelphia, PA05-2025
Skills
- Work ethic and integrity
- Patience and empathy
- Customer service
- Team assignments
- Organized and detail oriented
- Microsoft office proficiency
- HIPAA guidelines
- Motivational interviewing
Timeline
Community Health Worker Intern
Lankenau Medical Center
08.2024 - 04.2025
Cashier
Beiler's Doughnuts
08.2023 - Current
Cashier
Ron's Original Bar & Grille
12.2020 - 09.2024
Cashier
Lorenzo's Steaks and Hoagies
10.2017 - 08.2020
Bachelor of Arts - Social Work
Temple University
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