Madison Zanelotti
Ridley Park
Summary
Experienced with coordinating take-out orders and maintaining high service standards. Utilizes effective communication and multitasking abilities to ensure customer satisfaction. Track record of accuracy and efficiency in order management.
Overview
9
9
years of professional experience
Work History
Cashier
Bertuccis Restaurant
06.2018 - 10.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Take Out Specialist
Chilis's Bar and Grill
11.2024 - Current
- Entered orders in electronic system, and processed cash and card payments on location.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Maintained neat and organized work areas to comply with food handling and safety regulations.
- Collaborated with kitchen staff to ensure timely preparation of take-out orders, minimizing wait times for customers.
Cashier
Alltown Pizza
01.2016 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Sales Associate
Victoria's Secret & PINK
11.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Key Holder
Claire's Stores
03.2018 - 10.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Ridley High School
2020
Skills
- Order entry
- Payment processing
- Food safety compliance
- Customer service
- Menu knowledge
- Suggestive selling
- Cash handling
- Time management
- Communication skills
- Training others
- Patience and empathy
- Food safety
- Phone etiquette
Timeline
Take Out Specialist
Chilis's Bar and Grill
11.2024 - Current
Sales Associate
Victoria's Secret & PINK
11.2019 - 04.2020
Cashier
Bertuccis Restaurant
06.2018 - 10.2018
Key Holder
Claire's Stores
03.2018 - 10.2019
Cashier
Alltown Pizza
01.2016 - 02.2022
Ridley High School
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