Dynamic professional with a strong background in onboarding and workflow optimization. Skilled in developing strategic plans and coaching teams, contributing to improved performance and compliance with industry standards.
Overview
7
7
years of professional experience
Work History
Manager
PJ Whelihan's
Deptford
03.2025 - Current
Created onboarding process to streamline new hire integration and improve initial engagement.
Ensured compliance with all applicable laws, regulations, and industry standards.
Established processes to ensure efficient workflow throughout the organization.
Coached and mentored team members to enhance job performance and skill development.
Designed and executed strategic plans aligning with company objectives to drive organizational success.
Server/Bartender
Treno
Westmont
08.2019 - 03.2025
Diligently took food and drink orders accurately from guests at tables.
Trained new servers/bartenders/managers on menu items and service protocols to ensure consistent quality and efficiency.
Resolved guest inquiries and issues promptly to improve overall dining satisfaction.
Analyzed industry trends to refine bar menu and create innovative drink recipes.
Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Two Mile Landing
Wildwood
05.2024 - 09.2024
Delivered exceptional service to high volume of daily customers, enhancing guest satisfaction and experience.
Demonstrated enthusiasm and in-depth knowledge of restaurant menu and products, assisting customers in making informed choices.
Executed opening and closing duties, including setting up dining area and restocking supplies, to ensure smooth operations.
Handled money transactions accurately while following company procedures for handling cash payments.