Madisyn Hayes
Ambler
Summary
Detail-oriented administrative and operations professional with experience supporting daily office functions, coordinating schedules, handling confidential information, and maintaining compliance in fast-paced environments. Known for strong communication skills, sound judgment, and the ability to set boundaries while delivering reliable, high-quality work. Adept at supporting leadership, improving processes, and contributing to organized, professional workplaces with opportunities for growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Executive Vice President
Interstate Fleet Services
Horsham
08.2023 - Current
- Direct strategy, operations, and compliance for a multi-state fleet services company.
- Oversee contract negotiations, HR functions, and employee relations.
- Manage partnerships and vendor agreements to strengthen business growth.
- Lead executive planning to drive efficiency, expansion, and profitability.
- Collaborated with cross-functional teams to align business goals and objectives.
Recruiter
Interstate Fleet Services
Horsham
08.2021 - 08.2023
- Managed full-cycle recruitment processes, designed onboarding programs to improve retention, and supported leadership in aligning staffing with strategic goals.
- Sourced candidates using job boards, social media, and networking events.
- Conducted interviews to assess candidate qualifications and cultural fit.
- Read, analyzed, and interpreted various internal and external documents and reports.
Customer Service Associate
Walmart
Warrington
11.2021 - 07.2022
- Processed transactions, managed returns/exchanges, and resolved customer issues in a high-volume environment.
- Resolved customer complaints efficiently and professionally.
- Processed returns and exchanges according to store policy.
Dispatcher
Interstate Fleet Services
Horsham
05.2020 - 08.2021
- Coordinated logistics and communication for a large-scale fleet while ensuring client satisfaction.
- Coordinated dispatch operations for fleet management and logistics.
- Monitored vehicle locations using GPS tracking systems.
- Responded to emergency situations, providing support and guidance.
Education
Bachelor of Business Administration - Business Administration & Management
Chestnut Hill College
Philadelphia, PA 08.2022 - 05.2025
Skills
- Strategic Planning
- Business Development
- Contract Negotiation
- Project Management
- Microsoft Office
- Google Workspace
- Public Speaking
- Customer Relations
- Team Training
Leadership And Community Involvement
- Student Ambassador - Chestnut Hill College
- Secretary - Black Student Union
- Public Speaker and Advocate for youth mentorship and empowerment
Timeline
Executive Vice President
Interstate Fleet Services
08.2023 - Current
Bachelor of Business Administration - Business Administration & Management
Chestnut Hill College
08.2022 - 05.2025
Customer Service Associate
Walmart
11.2021 - 07.2022
Recruiter
Interstate Fleet Services
08.2021 - 08.2023
Dispatcher
Interstate Fleet Services
05.2020 - 08.2021