Madonna Schultz
Shrewsbury
Summary
Knowledgeable Practice Manager with extensive experience at University of MD St. Joseph Medical Center, excelling in strategic planning and staff management. Proven track record in optimizing workflows and enhancing patient satisfaction through effective scheduling and communication. Skilled in EPIC systems, fostering team collaboration, and driving operational efficiency across multiple locations.
Overview
44
44
years of professional experience
Work History
Practice Manager
University of MD St. Joseph Medical Center
02.2008 - Current
- Assisted in managing daily operations and workflows within practice environment.
- Created daily, monthly and yearly physicians schedules along with all surgical schedules in EPIC, Tiger scheduling, cath lab and cardiographic departments.
- Handle all Time off for providers.
- Supported patient scheduling and appointment management to enhance efficiency.
- Learned and implemented EPIC electronic health record systems to streamline patient data entry in 2014. Inpatient/Outpatient
- Coordinated communication between staff and patients for improved service delivery.
- Participated in training sessions to understand practice policies and procedures.
- Addressed patient concerns promptly and professionally, demonstrating empathy, compassion and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office/medical supplies and kept check on inventory levels.
- Oversaw budgeting, and financial reporting.
- Handle all hiring process for new employees, selecting candidates who aligned with the practice''s mission and values. Scheduled 2nd interviews with providers and shadow time.
- Addressed and remedied all team member issues.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Supervised team of 61 office personnel from 4 locations. All team members and providers.
- Annual evaluations.
- In charge of many construction projects for expansions of primary care, cardiology 2008 to current. Opened 2 additional cardiology locations and now working on a larger expansion to open in 2026.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels. Process all invoices for approvals.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management. EP/Structural Heart and Heart Failure events.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery with Press Ganey Reports.
- Improved patient satisfaction.
- Participated in Language of Caring, Lean for Leaders. Currently in session with ELE program.
- Created Employee Engagement Program with the team.
Practice Manager Cardiology
MidAtalantic Cardiovascular Associates
01.1995 - 01.2008
- Oversaw daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Developed and implemented strategic plans to enhance patient care services and operational efficiency.
- Managed a multidisciplinary team, fostering collaboration and professional development among staff members.
- Worked closely with administration on performance metrics to identify areas for improvement and drive quality initiatives within the practice.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Supervised team of 45+ office personnel. We had 70 physicians and 10 locations in the group of MACVA.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow. In charge of physicians daily, monthly and yearly schedules.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations. For our nuclear and vascular labs.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Identified opportunities for additional services or expansion within the practice based on market research analysis. We expanded from 2 offices to 10 throughout the MD area.
- Recruited, hired and trained all providers, staff providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Ordered all office supplies and kept check on inventory levels.
- Medical Secretary for the first 5 years at MACVA.
- Promoted to Practice Manager.
Customer Service Representative
Patterson Dental
06.1993 - 01.1995
- Provided exceptional customer support by resolving inquiries and issues efficiently.
- Utilized dental software to manage patient records and appointments accurately.
- Collaborated with sales teams to ensure timely delivery of products and services.
- Placed all orders for dental reps and physicians.
- Increased sales from accounts with new products and equipment.
- Support any dental offices for urgent supply needs when necessary.
- Coordinated communication between dental professionals and suppliers for seamless operations.
Department Manager Retail
Bamberger's/Macy's Department Store
08.1981 - 05.1993
- Led departmental operations, ensuring compliance with company policies and standards.
- Developed staff training programs to enhance performance and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Collaborated with marketing teams to execute promotional strategies that increased sales.
- Hired/trained new staff members
- Create new department look with seasonal clothing
- Worked in Children's department, Men's and Cash Office/Customer Service.
Education
High School Diploma -
Seton High School
BaltimoreSkills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Employee performance
- Strategic planning
- Payroll administration
- Budget oversight
- Medical personnel recruitment
- Decision-making
- Epic systems
Accomplishments
Awarded the St. Francis Award at UMSJMC
Completed Language of Caring program
Certified Lean Leaders
Timeline
Practice Manager
University of MD St. Joseph Medical Center
02.2008 - Current
Practice Manager Cardiology
MidAtalantic Cardiovascular Associates
01.1995 - 01.2008
Customer Service Representative
Patterson Dental
06.1993 - 01.1995
Department Manager Retail
Bamberger's/Macy's Department Store
08.1981 - 05.1993
High School Diploma -
Seton High School