Ma Eleonor Davis
Nanticoke
Summary
Dynamic professional with a proven track record at ANS Travel & Tours, enhancing customer satisfaction and streamlining operations. Expert in sales management and adept at problem-solving, I excel in motivating teams and improving service delivery. Skilled in negotiation and customer relations, my approach boosts business growth and ensures efficiency.
Overview
2
2
years of professional experience
Work History
Manager
ANS Travel & Tours
04.2023 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Call Center Representative
Latimoore Call Center Services
07.2022 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Culinary Arts - Culinary
TESDA
Cebu Philippines06-2013
High School Diploma -
Calape National High School
Calape Daanbantayan Cebu Philippines 601303-2007
Malbago Elementary School
Malbago Daanbantayan Cebu Philippines04-2003
Skills
- Verbal and written communication
- Sales management
- Marketing
- Negotiation
- Expectation setting
- Multitasking Abilities
- Problem-solving aptitude
- Adaptability
- Customer Relations
- Time management abilities
- Professionalism
Languages
English
Advanced (C1)
Timeline
Manager
ANS Travel & Tours
04.2023 - 02.2024
Call Center Representative
Latimoore Call Center Services
07.2022 - 01.2023
Culinary Arts - Culinary
TESDA
High School Diploma -
Calape National High School
Malbago Elementary School
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