Mae Lynne Edwards
Harrisville
Summary
Dynamic and results-oriented Customer Service Supervisor with a proven track record at Earth Sun Moon, enhancing customer satisfaction and team morale. Excelled in problem-solving and office administration, significantly improving service quality. Skilled in critical thinking and customer service, adept at fostering strong relationships and resolving complex issues, ensuring high standards of support.
Overview
19
19
years of professional experience
Work History
Customer Service Supervisor
Earth Sun Moon Incorp.
09.2017 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led by example, handling complex customer issues personally to ensure high standards of service.
Customer Service Representative
Earth Sun Moon
09.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Secretary
Barkeyville United Methodist Church
02.2006 - 12.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls when needed.
- Prepared professional correspondence, including memos, letters, and emails, doing weekly bulletins and ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, printing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted in event planning and execution for church functions such as conferences, workshops, or social gatherings.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Slippery Rock Area High School
Slippery Rock, PA05-1983
Skills
- Problem-solving
- Critical thinking
- Office administration
- Time management
- Problem resolution
- Customer service
- Call center experience
- Multitasking and organization
- Computer proficiency
- File management
- Document preparation
- Scheduling
Timeline
Customer Service Supervisor
Earth Sun Moon Incorp.
09.2017 - Current
Customer Service Representative
Earth Sun Moon
09.2017 - Current
Secretary
Barkeyville United Methodist Church
02.2006 - 12.2019
High School Diploma -
Slippery Rock Area High School
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