Summary
Overview
Work History
Education
Skills
Timeline
Generic
Maggie Chronister

Maggie Chronister

Mechanicsburg

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

24
24
years of professional experience

Work History

PSR III-FLOAT

Quest Diagnostics
01.2020 - Current
  • Provide coverage at multiple locations for multiple roles including Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy/Hospital and Recovery Center
  • Collect specimens according to established procedures. This includes, but not limited to drug screens, biometric screening, and insurance exams
  • Administer oral solutions according to established training
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services
  • Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders
  • Enter billing information and collect payments when required, including the safeguarding of assets and credit card information
  • Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order
  • Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed
  • Read, understand, and comply with departmental policies, protocols and procedures and ensure that all staff members follow instructions
  • Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct
  • Assist with compilation and submission of monthly statistics and data
  • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency
  • Complete training courses and keep up to date with the latest phlebotomy techniques, company communications and assist with distribution of technical information to the work group
  • Travel to Territory Manager meeting
  • Participate on special projects and teams
  • Stay up-to-date on company communications and assist with the distribution of technical information to the work group
  • Perform Point of Care testing and complete training/competency evaluations per Standing Operating Procedure
  • Act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures
  • Assist with periodic inventory counts report shortages and problems to group leader or supervisor as they occur
  • Assist with the preparation of schedules for the assigned workgroup or PSC's
  • Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues
  • Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves, and face shield when required
  • Assist supervisors with the implementation of SOP’s for phlebotomy services in accordance with Quest Diagnostics guidelines
  • Ensure facilities are neat, clean and in good repair
  • Function as coach, mentor, instructor, and resource advisor for new employees, as well as staff on site and provide regular input to the Group Lead or Supervisor
  • Provide effective onboarding services to new clients
  • Partner with Supervisor and Group Lead to assist the transition process setting up new offices for both PSC's and IOP's

LABORATORY SERVICES REPRESENTATIVE

UPMC Pinnacle
10.2012 - 01.2020
  • Demonstrated service orientation approach by conveying courtesy, respect, enthusiasm, and a positive attitude in work situations. Showed initiative and offered assistance in the completion of the departments work. Monitored pneumatic tube and courier deliveries to ensure timely processing of specimens
  • Verified patient’s specimens such as blood, urine and other body fluids with requisitions or labels, making certain that information on specimen’s matched and correct specimen
  • Determined and entered the specimen receive time into the computer Answered all telephone inquiries concerning proper specimen collection, result, and normal range information. Followed all regulations regarding health and safety concerning the handling of biohazardous patient samples or sharps to prevent exposure
  • Investigated and resolved any requesting mistakes or other specimen problems. Completed quality forms for unacceptable specimens, requesting errors or other problems. Separated by centrifugation, label appropriate aliquot tubes and transferred as defined by policy
  • Disinfected the work area during and after shift. Performed routine technical and related clerical duties as directed
  • Responsible and accountable for accurately performing successful unaided venipuncture according to age specific need both inpatient and outpatient
  • Followed proper patient identification procedures, procured appropriate blood specimens by venipuncture, heel stick and fingerstick including special orders
  • Utilized various computer functions to accurately enter demographic information, entered test orders, received, canceled and credited tests, while ascertaining adequacy of patient information as well as sample identity
  • Adhered to established laboratory and hospital policies in areas of procedures, methods, quality control, quality assurance, safety, compliance, and personnel policies

SALES OFFICE MANAGER

GF Management
03.2007 - 04.2010
  • Maintained the care and upkeep of sales office
  • Inventoried and ordered sales office supplies/equipment
  • Supported staff with phone coverage, faxing, e-mailing, and correspondence
  • Managed all shipping/handling and mail for hotel
  • Attended and prepared minutes for weekly sales office meetings
  • Assisted with the development and preparation of weekly corporate reports
  • Filed and organized sales office system
  • Sales calls preparation
  • Coordinated and supported holiday/special events
  • Assisted with development and upkeep of marketing material

DIRECTOR OF SALES

HLI Hotels
04.2001 - 11.2006
  • Conducted outside sales calls and prospecting
  • Demonstrated the use of sales techniques to effectively sell the property, maximizing occupancy and average rate
  • Created and supported an effective Sales and Marketing plan
  • Managed "inside" sales efforts
  • Participated in community events and local programs
  • Built and maintained ongoing relationships with group market segments
  • Developed packages and promotions
  • Attended national, regional, and local travel showcases, business, and bridal fairs
  • Participated in the training of front desk/sales to ensure a constant and thorough selling approach
  • Established a working knowledge of all services and facilities, as well as the surrounding area

Education

Certificate - Phlebotomy

Harrisburg Area Community College
Gettysburg, PA
10-2012

Certificate - Travel and Tourism

Sarasota School of Travel And Tourism
Sarasota, FL
04-2001

High School Diploma -

Bermudian Springs High School
York Springs, PA
06-1999

Skills

    Ability to provide quality, error-free work in a fast-paced environment while working independently with minimal on-site supervision

    Excellent phlebotomy skills to include pediatric and geriatric

    Demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients: ability to accelerate and embrace change with knowledge of business

    Capable of handling multiple priorities in a high-volume setting

    Able to make decisions based on established procedures and exercise good judgement

Timeline

PSR III-FLOAT

Quest Diagnostics
01.2020 - Current

LABORATORY SERVICES REPRESENTATIVE

UPMC Pinnacle
10.2012 - 01.2020

SALES OFFICE MANAGER

GF Management
03.2007 - 04.2010

DIRECTOR OF SALES

HLI Hotels
04.2001 - 11.2006

Certificate - Phlebotomy

Harrisburg Area Community College

Certificate - Travel and Tourism

Sarasota School of Travel And Tourism

High School Diploma -

Bermudian Springs High School

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Maggie Chronister