Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Mahwa Wenida Ford

Bala Cynwyd,PA

Summary

Energetic hospitality professional with years in the restaurant, resort, and hotel industries.

Overview

21
21
years of professional experience

Work History

Reservation Agent

Sofitel Philadelphia
02.2022 - 08.2023
  • Generate revenue by booking rooms
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
  • Resolved various issues and discrepancies for customers.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Manage calls, field questions, and respond to guests thoughtfully and independently
  • Exercise good judgment and strong intuition to anticipate the needs of each guest
  • Collaborate with team and Sales department to assist where needed with group reservations
  • Properly handling rooming lists
  • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Ensure revenue through up-selling.
  • Handled billing information over the phone.

Guest Service Operator/PBX Operator

Sofitel Philadelphia
07.2021 - 02.2022
  • Responsible for accepting and responding to all incoming calls and transferring calls to appropriate extensions
  • Other responsibilities include taking room service food orders and inputting orders in Silverware POS System, assisting with e-mailing of guest folio receipts, and handling guest inquiries and issues via telephone
  • Must have strong attention to detail, as well as strong organizational skills
  • Enrolling guests in our ALL AccorHotels frequent guest program
  • Handling all guest inquiries and requests.

Server

New Tavern Restaurant
07.2012 - 06.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Cultivated warm relationships with regular customers.

Server/Bar Maid

Le Meridien Hotel Abu Dhabi
02.2006 - 03.2009
  • Welcome and inform customers about the drinks and cocktails offered.
  • Implement cocktail preparation.
  • Replenish inventory and manage existing inventory.
  • Served food and beverages promptly with focused attention to customer needs.

Children Coordinator

Club Med Resorts
02.2003 - 11.2005
  • Evolve in a multicultural environment that encourages family reconnection and sharing.
  • A program enriched with fun activities to enhance and develop the child's potential.
  • Enable children to enjoy a wealth of activities: more than 34 sports are available, as well as numerous events: shows, big tea parties, etc.
  • Welcome, build confidence and take charge of children aged 4 to 17
  • Accompany and supervise children in the resort's various sporting and creative activities
  • Organize and run games workshops, fairs and shows
  • Ensure children's safety within the Mini Club structure and when moving around the resort
  • Ensure compliance with Club Med health and safety rules, and maintain the resort's property.

Education

Public Relation -

Interstudy
Jakarta, Indonesia

Montgomery County Community College
Bluebell, PA

Diploma - Hotel And Tourism

Jaya Wisata 2
Jakarta, Indonesia

Skills

  • Customer service
  • Communication
  • Attention to Detail
  • Teamwork
  • Data Entry
  • Computer Skills
  • Team player
  • Working with systems such as Opera or a related system
  • Customer Engagement
  • Cash Handling
  • Strong Work Ethic

References

Will be provided as needed.

Languages

Indonesian
Native or Bilingual

Timeline

Reservation Agent

Sofitel Philadelphia
02.2022 - 08.2023

Guest Service Operator/PBX Operator

Sofitel Philadelphia
07.2021 - 02.2022

Server

New Tavern Restaurant
07.2012 - 06.2016

Server/Bar Maid

Le Meridien Hotel Abu Dhabi
02.2006 - 03.2009

Children Coordinator

Club Med Resorts
02.2003 - 11.2005

Public Relation -

Interstudy

Montgomery County Community College

Diploma - Hotel And Tourism

Jaya Wisata 2

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