Maia Dais
Philadelphia
Summary
I am a motivated professional with strong leadership skills and a proven dedication to excellence. I excel in collaborative environments, effectively balancing multiple priorities while maintaining high performance standards. Known for my reliability and solid work ethic, I consistently deliver quality results with professionalism and integrity. I bring a positive attitude to my work and actively contribute to a respectful, team-focused workplace while supporting organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Technician
University of Pennsylvania
Philadelphia
10.2021 - Current
- Collected blood samples using proper techniques and equipment.
- Educated patients on procedures, enhancing comfort and safety during blood collection.
- Ensured compliance with safety regulations and infection control standards.
- Ensured correct labeling of patient samples to maintain accurate records.
- Prepared and maintained accurate patient records and documentation.
- Collaborated with healthcare teams, contributing to effective patient care initiatives.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Sanitized work area after every patient to prevent contamination and spread of disease.
Customer Service Team Lead
DSW
Wynnewood
09.2020 - 09.2021
- Supervised customer service team, ensuring delivery of high-quality support and customer satisfaction.
- Trained new staff on company policies and customer interaction techniques to enhance service quality.
- Fostered positive work environment through team-building activities and recognition efforts, improving team morale.
- Implemented best practices for handling returns and exchanges efficiently.
Health Care Aide
Red lion Healthcare
Wynnewood
01.2017 - 08.2019
- Assisted patients with daily living activities and personal care routines.
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Maintained a clean and safe environment for patients and staff members.
- Delivered emotional support to patients and families, fostering resilience during challenging periods.
- Improved patient outlook and daily living through compassionate care.
- Educated patients on medication management and health maintenance, empowering them to take an active role in their care.
- Documented patient progress and behavioral changes, ensuring accurate and timely communication with healthcare team.
Education
High School Diploma -
George Washington Carver Engineering And Science
Philadelphia, PA06-2017
Some College (No Degree) - Healthcare Studies
Community College of Philadelphia
Philadelphia, PA05-2026
Skills
- Venipuncture
- Blood collection
- Specimen collection
- Order of draw mastery
- Needle disposal safety
- Safety protocols
- Record keeping
- Compliance adherence
- Patient positioning
- Patient education
- Team collaboration
- Time management
- Emotional support
- Order of draw mastery
Languages
Spanish
Limited
ASL American sign language
Professional
Certification
- Phlebotomy Technician Certification
- CPR/BLS Certification
- SERV safe Certification
Timeline
Certified Phlebotomy Technician
University of Pennsylvania
10.2021 - Current
Customer Service Team Lead
DSW
09.2020 - 09.2021
Health Care Aide
Red lion Healthcare
01.2017 - 08.2019
High School Diploma -
George Washington Carver Engineering And Science
Some College (No Degree) - Healthcare Studies
Community College of Philadelphia