Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MAIKOL PINALES

Hazleton

Summary

Experienced Assistant Manager and Administrative Coach with over 5 years of experience in customer service, team leadership, and operational support. Proven ability to perform under pressure, streamline processes, and enhance customer satisfaction. Strong communicator with a commitment to organizational values, work ethics, and performance excellence.

Overview

8
8
years of professional experience

Work History

Freight Dispatcher

Rj Dinamic Express Llc
02.2023 - 01.2025
  • Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
  • Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
  • Implemented cost-saving measures by analyzing expenses related to fuel consumption, vehicle maintenance, and other operational aspects of dispatching services.
  • Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.

Assistant manager

Major World Chrysler Dodge Jeep Ram
04.2018 - 08.2020
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Monitored employee attendance records, timekeeping and payroll information.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales revenue by developing and implementing strategic sales plans for the area.

Administrative Coach

Integrity Staffing for Amazon
05.2017 - 03.2018
  • Ensure that all deadlines are met efficiently while adhering to quality standards.
  • Analyzed current processes to identify potential areas for improvement inefficiency.
  • Provided advice on best practices related to office management techniques.
  • Organized large-scale events, ensuring seamless coordination of logistics and resources for a successful outcome.
  • Improved staff efficiency by implementing new administrative processes and procedures.
  • Aligned with shifting demands of evolving circumstances.
  • Developed comprehensive training materials to support staff development and skill enhancement.

Education

General studies

Luzerne County Community College
Nanticoke, PA
07.2018

Skills

  • Microsoft Word
  • Great communicator
  • Microsoft Power Point
  • Employee Performance Evaluations
  • Cost reduction
  • Sales monitoring
  • Task Delegation
  • Freight rate negotiation
  • Deadline management
  • Team collaboration
  • Customer service
  • Team leadership
  • Problem-solving
  • Customer relations
  • Staff supervision
  • Task delegation
  • Conflict resolution
  • Sales strategies

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Freight Dispatcher

Rj Dinamic Express Llc
02.2023 - 01.2025

Assistant manager

Major World Chrysler Dodge Jeep Ram
04.2018 - 08.2020

Administrative Coach

Integrity Staffing for Amazon
05.2017 - 03.2018

General studies

Luzerne County Community College

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MAIKOL PINALES