Mais Hazouri
Whitehall
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
21
21
years of professional experience
Work History
Homeroom Parent Coordinator
St Joseph The Worker School
09.2024 - Current
- Served as a liaison between parents, teachers, and administrators to address concerns and promote positive outcomes for all parties involved.
- Maintained accurate records of parent contact information, ensuring timely communication with families when necessary.
- Implemented effective communication strategies, keeping parents informed about their child''s progress and upcoming events.
Owner of Bake By Mais Bakery
Self
09.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Parent Volunteer
St Joseph The Worker School
09.2016 - Current
- Contributed time, suggestions and resources to support student organizations.
- Partnered with school administration to improve outreach to students and parents.
- Organized drives to gather classroom supplies or fundraise money.
- Acclimated new parents to volunteer work by sharing advice and training on specific processes.
- Recruited new parent volunteers or organized workload to cover demand.
- Promoted student development and engagement by helping organize special activities.
- Chaperoned class field trips to assist teacher and protect students.
Personal Banker II
Wells Fargo Bank, N.A.
06.2012 - 07.2012
- Promoted financial products by maintaining excellent service offering knowledge.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Followed up with customers to gather feedback and provide additional assistance.
- Expanded client base by promoting new financial products.
- Collected customer information and completed new account forms.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Responded to customer inquiries regarding new accounts and account services.
Personal Banker I
Wells Fargo Bank, N.A.
06.2011 - 06.2012
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Followed up with customers to gather feedback and provide additional assistance.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Teller Service Representative
Wells Fargo Bank, N.A.
12.2008 - 06.2011
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
District Leader
Primerica
01.2009 - 07.2009
- Helped families become properly protected, debt free and financially independent
- Met with clients and discussed the services I had to offer from life insurance to investment options that fulfill their financial situation, all while committed to providing 100% customer satisfaction
- Recruited new prospects and trained them to understand the company’s policy and the service the company has to offer its clients
Sales Associate
It's About Time
06.2006 - 05.2008
- Assisted customers in finding products which matched their preference, all while committed to providing 100% customer satisfaction.
- Trained new employees to understand the policies of the company, the procedures used to provide our services and the appropriate conduct to treat our customers with.
- Improved multitasking skills while solely handling the kiosk.
Sales Associates
JCPenney
02.2004 - 05.2005
- Sales associate in store with thorough knowledge of store operations, products and warranties.
- Assisted customers in monetary transactions and establishing finance accounts, in order to ensure total convenience to them.
- Maintained overall atmosphere to ensure organization of inventory.
Education
BBA - Business Management/ Marketing
The Pennsylvania State University
Skills
- P>Attention to Detail
- P>Planning and Coordination
- P>Multitasking Abilities
- P>Teamwork and Collaboration
- P>Sales expertise
- P>Account management
- P>Professional telephone demeanor
- P>Administrative support
- P>Arabic translation
- P>Fluent in Arabic
- Teamwork
- P>Proficient use of Microsoft Office
- Teamwork and collaboration
- Multitasking Abilities
Personal Information
Title:
Timeline
Homeroom Parent Coordinator
St Joseph The Worker School
09.2024 - Current
Owner of Bake By Mais Bakery
Self
09.2017 - Current
Parent Volunteer
St Joseph The Worker School
09.2016 - Current
Personal Banker II
Wells Fargo Bank, N.A.
06.2012 - 07.2012
Personal Banker I
Wells Fargo Bank, N.A.
06.2011 - 06.2012
District Leader
Primerica
01.2009 - 07.2009
Teller Service Representative
Wells Fargo Bank, N.A.
12.2008 - 06.2011
Sales Associate
It's About Time
06.2006 - 05.2008
Sales Associates
JCPenney
02.2004 - 05.2005
BBA - Business Management/ Marketing
The Pennsylvania State University
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