Luis A Ortiz Vicenty
Philadelphia
Summary
Proactive professional with extensive experience in retail operations and customer service. Known for strong multitasking and problem-solving abilities, contributing to significant sales increases and a positive store reputation.
Overview
20
20
years of professional experience
Work History
Store Manager
Family Dollar
Philadelphia, PA
02.2022 - 01.2026
- Oversaw daily store operations, ensuring high standards of customer service and merchandise presentation.
- Managed inventory control processes, reducing stock discrepancies through accurate audits and timely replenishment.
- Trained and mentored new team members, fostering a collaborative environment to enhance productivity.
- Implemented promotional displays, driving sales growth through effective visual merchandising strategies.
- Analyzed sales reports to identify trends, adjusting merchandising strategies to maximize revenue potential.
- Developed employee schedules, optimizing staff coverage to meet customer demand during peak hours.
- Resolved customer inquiries and complaints promptly, maintaining positive store reputation and customer loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- 25% increase sales for the year or 2025
Food and Beverage Supervisor
Wawa
Philadelphia, PA
08.2011 - 03.2021
- Supervised daily operations of food and beverage service, ensuring compliance with health and safety standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Managed inventory levels, optimizing stock to reduce waste and improve cost efficiency.
- Conducted regular quality checks on food preparation and presentation, maintaining high standards of service consistency.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Crew Member
McDonald's
Philadelphia, PA
10.2005 - 08.2009
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline operations during peak hours, enhancing workflow efficiency.
- Trained new crew members on operational procedures and customer service techniques for consistent performance.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA05-2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Inventory management
- Retail inventory management
- Shift scheduling
25 % increase in sales
Drived sales above expected inventory and sales predictions by implementing all sales sales at requested times
Languages
Spanish
Timeline
Store Manager
Family Dollar
02.2022 - 01.2026
Food and Beverage Supervisor
Wawa
08.2011 - 03.2021
Crew Member
McDonald's
10.2005 - 08.2009
High School Diploma -
Abraham Lincoln High School