Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Fickes

Glen Mills

Summary

Adaptable individual with a foundation in Public Relations and proven customer service abilities. Manages high-pressure situations with ease while collaborating with teams to meet guest needs. Ready to contribute a strong work ethic and positive attitude to any part-time opportunity.

Overview

4
4
years of professional experience

Work History

Lifeguard

Arrowhead Day Camp
West Chester, PA
06.2025 - Current
  • Monitored pool activities to ensure safety and compliance with established guidelines.
  • Provided clear instructions to campers regarding water safety rules and regulations.
  • Engaged campers through interactive games, promoting water confidence and enjoyment.
  • Instructed swim techniques to enhance student performance and confidence in water.

Host

Pica's Restaurant
West Chester, PA
03.2024 - 05.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere upon arrival.
  • Managed reservation system to optimize seating efficiency and minimize wait times.
  • Assisted in training new hosts on restaurant protocols and customer service standards.
  • Coordinated with servers to ensure timely delivery of menus and guest requests.

Host

Teca Newtown Square
Newtown Square, PA
08.2022 - 06.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Bachelor of Arts - Public Relations

Pennsylvania State University
University Park, PA
05-2028

High School Diploma -

Penncrest High School
Media, PA
06-2024

Skills

  • Strong communicator
  • Effective problem-solver
  • Leadership qualities
  • Customer service
  • Team collaboration
  • Effective time management

Timeline

Lifeguard

Arrowhead Day Camp
06.2025 - Current

Host

Pica's Restaurant
03.2024 - 05.2024

Host

Teca Newtown Square
08.2022 - 06.2023

Bachelor of Arts - Public Relations

Pennsylvania State University

High School Diploma -

Penncrest High School
Makayla Fickes