Makayla Harvey
Philadelphia
Summary
I am a dedicated individual with experience in customer service and education. I am Known for my strong problem solving and time management skills and contributing to positive learning environments and improved customer experiences. Eager to drive team success and elevate service standards. I'm a Highly motivated employee with a desire to take on new challenges. With my strong work ethic, adaptability, and exceptional interpersonal skills, I am able to adept at working effectively unsupervised and quickly mastering new skills. I am also an outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Martial
Sideline Soccer Solutions
Philadelphia
04.2023 - Current
- Enhanced customer satisfaction by delivering creative solutions to complex problems.
- Received recognition from management for delivering exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
Junior Counselor
Learning My Way Montessori
Philadelphia
06.2025 - 08.2025
- Facilitated engaging learning activities for children in Montessori environment, fostering curiosity and independence.
- Assisted in developing individualized learning plans for each child.
- Communicated effectively with parents regarding student progress and needs.
- Resolved conflicts between individuals through effective communication and mediation techniques.
- Maintained a safe and welcoming classroom environment for all students.
- Participated in training sessions to enhance counseling skills and techniques.
- Collaborated with team members to create a positive learning atmosphere.
- Organized educational materials and resources for daily lessons.
- Prepared rigorous and thoughtful lessons to enhance development.
- Encouraged positive interpersonal relationships among campers by implementing conflict resolution strategies, enhancing group cohesion.
- Conducted daily health checks ensuring that each camper was free from injury or illness.
- Responded quickly and appropriately to emergencies according to established protocols.
- Communicated regularly with parents and guardians regarding their child's progress at camp.
- Assisted with mealtime supervision and clean-up duties.
- Performed administrative tasks such as recording attendance records and updating medical information forms.
- Developed weekly lesson plans which included educational components such as science projects or nature walks.
- Demonstrated leadership skills while leading activities such as arts and crafts, sports, swimming, and outdoor games.
- Worked with senior staff and maintained open communication to better fulfill group's mission.
Education
High School Diploma -
Mastery Charter Shoemaker Campus
Philadelphia, PA06-2026
Skills
- Team management
- Customer service
- Customer relations
- Conflict resolution
- Effective communication
- Verbal communication
- Active listening
- Team collaboration
- Classroom management
- Time management
- Multitasking Abilities
- Problem solving
- Critical thinking
- Dependable and responsible
- Lesson planning
Certification
- pa ramp certificate
Timeline
Junior Counselor
Learning My Way Montessori
06.2025 - 08.2025
Field Martial
Sideline Soccer Solutions
04.2023 - Current
High School Diploma -
Mastery Charter Shoemaker Campus