Makayla Mangan
Pittsburgh
Summary
Dynamic professional with extensive experience in customer service and sales. Proven ability to enhance client satisfaction through effective multitasking and data entry. Skilled in developing promotional strategies that drive sales, while maintaining a high standard of operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Receptionist
Stonewater Salon and Spa
Pittsburgh
2024.06 - Current
- Welcomed customers, handled phone inquiries, and addressed emails promptly.
- Collaborated with team members to ensure high standards of customer service were met consistently.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Bartender
Shale's Cafe
Pittsburgh
2021.07 - Current
- Engaged customers in friendly conversation to enhance bar experience
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Demonstrated composure and professionalism throughout high-traffic times, elevating customer service quality for guests.
- Effectively multitasked within fast-paced environment.
Server
Zarra's Resturant
Pittsburgh
2024.05 - 2024.09
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Coordinated with restaurant staff to optimize operational efficiency within restaurant environment.
Sales Associate
Dry Goods USA
Pittsburgh
2019.11 - 2022.10
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Communicated reliable data on product offerings, price points, and service options
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
Associate of Applied Business - Business
Community College of Allegheny County
Pittsburgh, PA2023-05
Skills
- Customer service
- Multitasking ability
- Sales techniques
- Inventory management
- Data entry
- Time management
Timeline
Receptionist
Stonewater Salon and Spa
2024.06 - Current
Server
Zarra's Resturant
2024.05 - 2024.09
Bartender
Shale's Cafe
2021.07 - Current
Sales Associate
Dry Goods USA
2019.11 - 2022.10
Associate of Applied Business - Business
Community College of Allegheny County