Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Mangan

Pittsburgh

Summary

Dynamic professional with extensive experience in customer service and sales. Proven ability to enhance client satisfaction through effective multitasking and data entry. Skilled in developing promotional strategies that drive sales, while maintaining a high standard of operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Receptionist

Stonewater Salon and Spa
Pittsburgh
06.2024 - Current
  • Welcomed customers, handled phone inquiries, and addressed emails promptly.
  • Collaborated with team members to ensure high standards of customer service were met consistently.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Bartender

Shale's Cafe
Pittsburgh
07.2021 - Current
  • Engaged customers in friendly conversation to enhance bar experience
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Demonstrated composure and professionalism throughout high-traffic times, elevating customer service quality for guests.
  • Effectively multitasked within fast-paced environment.

Server

Zarra's Resturant
Pittsburgh
05.2024 - 09.2024
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Coordinated with restaurant staff to optimize operational efficiency within restaurant environment.

Sales Associate

Dry Goods USA
Pittsburgh
11.2019 - 10.2022
  • Developed promotional strategies to increase sales volume.
  • Assisted customers with product selection, sizing and styling.
  • Communicated reliable data on product offerings, price points, and service options
  • Adapted sales strategies based on customer interactions and feedback to improve results.

Education

Associate of Applied Business - Business

Community College of Allegheny County
Pittsburgh, PA
05-2023

Skills

  • Customer service
  • Multitasking ability
  • Sales techniques
  • Inventory management
  • Data entry
  • Time management

Timeline

Receptionist

Stonewater Salon and Spa
06.2024 - Current

Server

Zarra's Resturant
05.2024 - 09.2024

Bartender

Shale's Cafe
07.2021 - Current

Sales Associate

Dry Goods USA
11.2019 - 10.2022

Associate of Applied Business - Business

Community College of Allegheny County

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Makayla Mangan