Makayla Peterson
Waitress and Support Staff
Folcroft,PA
Summary
Proven Direct Support Staff Member with a track record of enhancing client care at Public Partnerships through effective behavioral support and advocacy. Skilled in patient care and sanitary food handling, I excel in creating trust-based relationships and ensuring safety. Demonstrated ability to improve service delivery by applying strong organizational skills and active listening.
Overview
4
4
years of professional experience
Work History
Direct Support Staff Member
Public Partnerships
Havertown, Pennsylvania
01.2025 - Current
- Organized daily schedules based on individual needs assessment results, maximizing time efficiency without sacrificing quality of care provided.
- Implemented behavior management strategies consistently, reducing incidents of negative behaviors among clients.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Conducted regular evaluations of client needs and preferences to adjust support plans accordingly for optimal outcomes.
- Maintained professional boundaries while cultivating supportive connections with clients that fostered trust and stability in their lives.
Waitress/Kitchen Staff Member
Miller's Cafe II
Folcroft, Pennsylvania
02.2023 - Current
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Waitress
Pat's Pizza Family Restaurant
Holmes, PA
03.2021 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School Diploma -
Delaware County Community College
Media, PA 01.2025 - Current
Skills
Client confidentiality
Behavioral support
Safety awareness
Activity planning
Guest relations management
Active listening
Personal care assistance
Patient care
Customer service
Organization and cleanliness
Sanitary food handling procedures
Timeline
Direct Support Staff Member
Public Partnerships
01.2025 - Current
High School Diploma -
Delaware County Community College
01.2025 - Current
Waitress/Kitchen Staff Member
Miller's Cafe II
02.2023 - Current
Waitress
Pat's Pizza Family Restaurant
03.2021 - Current
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