Makayla Ralls
Clifton Heights
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Associate
Yeti Coolers
King of Prussia
09.2025 - Current
- Assisted customers in selecting high-quality outdoor products.
- Maintained an organized and visually appealing sales floor.
- Demonstrated product features and benefits to enhance customer experience.
Ticket Booth Agent
Spirit Of Philadelphia
Philadelphia
03.2025 - Current
- Assisted guests with boarding and disembarking procedures for smooth transitions.
- Handled guest inquiries and provided information about cruise offerings and amenities.
Support Lead
Five Below
Philadelphia
11.2024 - 02.2025
- Enhanced daily store operations by implementing process improvements for a seamless & efficient workflow, with a focus on inventory management
- Directed & mentored sales associates, fostering growth through tailored guidance & hands-on training methods such as on-the-job coaching
- Orchestrated inventory operations, optimized merchandise restocking, & curated product displays to enhance inventory turnover rate through adept inventory control skills
Education
High School -
Upper Darby High School
Upper Darby, PA 08.2020 - 06.2024
Skills
- Strong work ethic
- Time management
- Organizational skills
- Retail sales
- Customer service
- Assistant management
- Product demonstration
References
- Stacey Mastrocola | 518.209.9886 | Stacey.mastrocola@gmail.com
- Sarah Deibler | 717.606.7370 | smdeibler@gmail.com
Volunteer Experience
Philly Feast Fundraiser, Collaborated with the event team to ensure smooth operations and a successful fundraiser.
Activities
- Hospitality Training
- Chef Demo
- Culinary Math
- Welcomed guests upon arrival, efficiently managing check-in procedures to ensure a smooth entry process.
- Assisted in food service, ensuring timely and organized distribution of meals to guests.
Timeline
Retail Sales Associate
Yeti Coolers
09.2025 - Current
Ticket Booth Agent
Spirit Of Philadelphia
03.2025 - Current
Support Lead
Five Below
11.2024 - 02.2025
High School -
Upper Darby High School
08.2020 - 06.2024