Makayla Robinson
Wernersville
Summary
Detail-oriented professional with experience in hospitality and retail. Skilled in addressing guest inquiries and resolving complaints, ensuring high levels of customer satisfaction. Eager to leverage strong communication and teamwork skills to contribute to a dynamic service environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Ganlys
Wernersville
08.2023 - Current
- Coordinated with servers and kitchen staff to enhance guest service flow and minimize wait times.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Maintained cleanliness of entrance and waiting areas for a pleasant environment.
- Monitored dining area for guest needs, facilitating prompt attention from staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints professionally, fostering a positive dining experience for guests.
Clothing Sales Associate
Hollister
Sinking Spring
08.2023 - 01.2024
- Guided customers in selecting clothing and accessories to achieve desired styles.
- Educated customers on product features, improving their overall shopping experience.
- Organized store layout by restocking merchandise and creating visually appealing displays.
- Monitored inventory levels, reporting low stock items to management promptly.
Education
Some College (No Degree) - Sociology
Millersville University of Pennsylvania
Millersville, PASkills
- Cash handling proficiency
- Strong interpersonal skills
- Register operation
- Product processing
- Safety and cleanliness standards
- Time management abilities
- POS software
- Problem-solving
Certification
- Barbicide Certified
- Keratin Treatment
Timeline
Restaurant Hostess
Ganlys
08.2023 - Current
Clothing Sales Associate
Hollister
08.2023 - 01.2024
Some College (No Degree) - Sociology
Millersville University of Pennsylvania