Makayla Wilson
Philadelphia
Summary
Dynamic Executive Assistant with a proven track record at Winnie’s Manayunk, excelling in office management and executive support. Recognized for enhancing communication and streamlining operations, I leverage meticulous attention to detail and strong problem-solving skills to drive efficiency and support decision-making processes. Proficient in Excel and adept at task delegation.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Winnie’s Manayunk
10.2024 - Current
- Managed executive schedules, coordinating appointments and meetings for optimal time management.
- Streamlined communication between departments, enhancing information flow and collaboration across teams.
- Organized travel arrangements, ensuring cost-effective planning and adherence to company policies.
- Developed comprehensive meeting agendas, facilitating productive discussions and actionable outcomes.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Improved office efficiency by implementing new filing systems and document management processes.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Server
Winnie’s Manayunk
05.2023 - 10.2024
- Delivered exceptional customer service in high-pressure dining environment.
- Assisted in training new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Sales Supervisor
North Face
08.2022 - 05.2023
- Supervised daily sales operations, ensuring team adherence to company policies and procedures.
- Trained and mentored new sales staff, enhancing team performance and customer service standards.
- Implemented sales strategies that improved product visibility and customer engagement in-store.
- Analyzed sales data to identify trends, optimizing inventory levels and stock management practices.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Checked store merchandise regularly for proper display and replenishment.
Pharmacy Technician
Walgreens
10.2020 - 07.2022
- Assisted in inventory management and medication restocking procedures.
- Supported pharmacists with prescription processing and patient consultations.
- Learned safety protocols for handling medications and hazardous materials.
- Maintained cleanliness and organization of pharmacy workspaces and equipment.
Cashier
KFC Restaurant
04.2016 - 03.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained accurate cash drawer balances through diligent cash management practices.
- Trained new staff on store policies, procedures, and customer service expectations.
Education
High School Diploma -
Howard High School of Technology
Wilmington, DE06-2021
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Meticulous attention to detail
- Scheduling
- Customer service
- Excel spreadsheets
- Proofreading
- File organization
- Staff management
- Invoice processing
- Phone etiquette
- Software knowledge
- Spreadsheet tracking
- Task delegation
- Bookkeeping
- Payroll
- Time management
- Reliable and responsible
Timeline
Executive Assistant
Winnie’s Manayunk
10.2024 - Current
Server
Winnie’s Manayunk
05.2023 - 10.2024
Sales Supervisor
North Face
08.2022 - 05.2023
Pharmacy Technician
Walgreens
10.2020 - 07.2022
Cashier
KFC Restaurant
04.2016 - 03.2019
High School Diploma -
Howard High School of Technology