Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenna Farley

Erie

Summary

Dedicated and hardworking, I was in marching band for six years along with becoming captain of the color guard team. I always do my best at tasks I am given and work efficiently.

Overview

2
2
years of professional experience

Work History

Host

Applebee's Bar and Grill
10.2022 - 04.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Crew Member

McDonald's
05.2021 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Fostered positive team environment by assisting coworkers during rush periods.

Education

High School Diploma -

McDowell High School
Mill Creek, PA
06.2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Baking
  • Cooking
  • Professional appearance
  • Verbal and written communication

Timeline

Host

Applebee's Bar and Grill
10.2022 - 04.2023

Crew Member

McDonald's
05.2021 - 09.2022

High School Diploma -

McDowell High School
Makenna Farley