Makenna Farley
Erie
Summary
Dedicated and hardworking, I was in marching band for six years along with becoming captain of the color guard team. I always do my best at tasks I am given and work efficiently.
Overview
2
2
years of professional experience
Work History
Host
Applebee's Bar and Grill
10.2022 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Crew Member
McDonald's
05.2021 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Fostered positive team environment by assisting coworkers during rush periods.
Education
High School Diploma -
McDowell High School
Mill Creek, PA06.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Baking
- Cooking
- Professional appearance
- Verbal and written communication
Timeline
Host
Applebee's Bar and Grill
10.2022 - 04.2023
Crew Member
McDonald's
05.2021 - 09.2022
High School Diploma -
McDowell High School
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