Makenna Rowley-Thompson
Smethport
Summary
Dynamic and results-oriented professional with proven expertise in customer service and cash handling, honed at Bj's Wholesale Club. Excelled in team collaboration and staff training, significantly enhancing staff performance and customer satisfaction. Demonstrated exceptional work ethic and organizational skills, contributing to improved efficiency and productivity at UPS.
Overview
2
2
years of professional experience
Work History
Cashier
Bj's Wholesale Club
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Pre-Loader
UPS
11.2024 - 01.2025
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Optimized workload management to maintain productivity in demanding work conditions.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
Education
Bachelor - Forensic Science
University of Pittsburgh-Bradford
Bradford, PAHigh-school Diploma -
Acellus Academy
Kansas City, MO06.2024
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Staff training
- Multitasking and organization
Timeline
Pre-Loader
UPS
11.2024 - 01.2025
Cashier
Bj's Wholesale Club
02.2023 - Current
Bachelor - Forensic Science
University of Pittsburgh-Bradford
High-school Diploma -
Acellus Academy
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