Makenzee Lefferts
Matamoras,Pennsylvania
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Duso Foods
07.2012 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Helped logistics and warehouse managers communicate with drivers.
Education
Delaware Valley High School
Milford, PA06.2011
Skills
- Customer Relationship Management
- Report Preparation
- Spreadsheets
- Money Handling Abilities
- Managing Multiple Tasks
- Staff Training
- Filing
- Conflict Mediation
- Professional Telephone Demeanor/Multi - Line Phone Talent
- Typing Proficiency
- Order Processing
Timeline
Customer Service Representative
Duso Foods
07.2012 - 03.2023
Delaware Valley High School
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