MaKenzie James
Berwick
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at McDonald's. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in training staff and implementing process improvements, while demonstrating reliability and composure in high-pressure situations. Committed to fostering a positive environment and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
Bloomsburg, PA
11.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product information.
- Handled cash, credit, and refund transactions accurately.
- Maintained cleanliness and organization of the checkout area.
- Resolved customer inquiries and complaints with professionalism.
- Supported inventory management by restocking shelves as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Shift Manager
McDonald's
Berwick, PA
06.2025 - 10.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Managed team schedules, optimizing labor allocation for improved efficiency.
- Trained new staff members on operational procedures and company policies.
- Conducted regular inventory checks to maintain stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and service quality.
- Implemented process improvements that streamlined workflow and reduced downtime.
- Monitored employee performance, providing feedback to foster professional development.
- Coordinated with management to align operational goals with business objectives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Supervisor
Sheetz
Mechanicsburg, PA
03.2024 - 05.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new employees on operational procedures and company policies to enhance team performance.
- Monitored inventory levels and coordinated restocking efforts to maintain supply continuity.
- Implemented process improvements that increased productivity and reduced downtime in work areas.
- Conducted regular inspections of equipment to ensure proper functionality and safety compliance.
- Assisted in scheduling staff shifts to optimize resource allocation and meet operational demands.
- Collaborated with management to identify training needs and develop targeted support initiatives for staff.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Lead Teacher, Toddler Room
Children's Family Center
Mechanicsburg, PA
07.2021 - 03.2023
- Developed engaging lesson plans tailored to toddler developmental stages.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with parents to enhance child growth and address individual needs.
- Conducted assessments to monitor children's progress and adapt activities accordingly.
- Trained and supervised assistant teachers in daily operational tasks and child engagement techniques.
- Maintained a safe, clean, and stimulating classroom environment for toddlers.
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Led enriching outdoor activities that promoted physical fitness, coordination, and exploration of the natural world.
- Supported language acquisition efforts by introducing new vocabulary words during daily conversations.
- Enhanced toddler development by implementing age-appropriate learning activities and playtime experiences.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Customer Service Cashier
Lowes Home Improvment
11.2025 - Current
Shift Manager
McDonald's
06.2025 - 10.2025
Supervisor
Sheetz
03.2024 - 05.2025
Lead Teacher, Toddler Room
Children's Family Center
07.2021 - 03.2023
High School Diploma -
Cumberland Valley High School