Makiah Mcilwain
Philadelphia
Summary
Looking for a fresh start with an establishment I can contribute my 10 year accumulated variety of skills and grow with. I am determined to being the best version of myself and work hard as I enter my next journey.
Overview
10
10
years of professional experience
Work History
Bus Operator
Easton Coach Company
10.2022 - Current
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Residential Counselor
Woods Services
08.2018 - 09.2020
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Assisted in the development of life skills for residents, leading to increased self-sufficiency and independence.
Retail Sales Associate
Macys Department Store
10.2016 - 04.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Crew Member
Wendy's
07.2015 - 02.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
No Degree - Health Care Studies
Community College of Philadelphia
Philadelphia, PANo Degree -
Imhotep Institute Charter High School
Philadelphia, PA06-2015
No Degree -
Franklin Learning Center
Philadelphia, PASkills
- Driver's License
- Active listening
- De-escalation strategies
- Communication
- Attention to detail
- Customer Service
Timeline
Bus Operator
Easton Coach Company
10.2022 - Current
Residential Counselor
Woods Services
08.2018 - 09.2020
Retail Sales Associate
Macys Department Store
10.2016 - 04.2017
Crew Member
Wendy's
07.2015 - 02.2017
No Degree - Health Care Studies
Community College of Philadelphia
No Degree -
Imhotep Institute Charter High School
No Degree -
Franklin Learning Center
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