Makyle Hines
Philadelphia
Summary
Results-driven sales and customer service professional with experience in event coordination, client relationship management, and team leadership. Skilled in negotiating deals, upselling, and delivering exceptional customer experiences. Proven ability to manage high-pressure environments, organize large-scale events, and communicate effectively with diverse clients. Highly motivated to leverage strong interpersonal and problem-solving skills to drive sales and exceed targets.
Overview
12
12
years of professional experience
Work History
Service Support Specialist Online Casino Platform
Evolution Gaming
07.2024 - Current
- Monitored live gaming tables to ensure compliance with company policies, regulations, and game procedures
- Identified and corrected dealer or system errors to keep games running smoothly and fairly
- Made real-time decisions to continue or cancel games when technical or procedural issues occurred
- Collaborated directly with Customer Support to review player complaints and determine appropriate refunds
- Communicated findings and resolutions clearly to internal teams and casino partners
- Opened, closed, and migrated tables based on operational demand and staffing needs
- Maintained accuracy and professionalism in a fast-paced, high-responsibility environment
Event Coordinator and Online Marketing
HinesBros Entertainment LLC
04.2018 - Current
- Planned and executed large-scale promotional events hosting 500–1,000 attendees
- Negotiated contracts and pricing with club owners, venues, and vendors to maximize profitability
- Booked venues, hired DJs, and coordinated entertainment logistics
- Sold event tickets through online ticketing platforms and managed sales performance
- Promoted events through digital marketing and social media campaigns to drive attendance
- Coordinated DJ set times, staffing, and on-site operations to ensure smooth event execution
- Worked directly with VIP clients to sell premium sections and enhance customer experience
- Collaborated with celebrity managers to book artist appearances and club hostings
- Managed travel arrangements and hotel accommodations for performing artists
Delivery Driver and Trainer
Giant Eagle (Amazon DSP)
11.2022 - 07.2024
- Delivered packages efficiently while meeting strict time and performance standards
- Trained new drivers on delivery procedures, safety protocols, and company expectations
- Provided on-the-job coaching to improve route efficiency and customer service
- Served as a point of support for drivers with questions or issues during routes
- Maintained professionalism when interacting with customers during deliveries
- Followed safety guidelines and company policies consistently
- Helped ensure team performance and service quality
Unit Supply Specialist (92Y)
Army National Gaurd
12.2014 - 12.2020
- Managed and tracked unit equipment, supplies, and inventory to ensure operational readiness
- Maintained accurate records and documentation in compliance with military standards
- Coordinated the issue, turn-in, and accountability of equipment valued at high dollar amounts
- Communicated with leadership and unit members to fulfill supply requests efficiently
- Conducted inspections and audits to ensure accuracy and compliance
- Supported unit operations during training and missions
- Demonstrated reliability, attention to detail, and strong organizational skills
Moving Company Crew Chief
SVJ Moving Storage
10.2013 - 08.2017
- Led on-site moving crews for residential and commercial clients
- Served as the primary point of contact for customers throughout the move
- Coordinated move logistics to ensure a smooth, efficient, and stress-free experience
- Communicated customer needs, concerns, and special requests clearly to the moving team
- Assisted with physical moving tasks while overseeing workflow and timing
- Resolved issues in real time to maintain customer satisfaction
- Trained new crew members on best practices for packing and loading items.
- Maintained professionalism and strong customer relationships in fast-paced environments
Education
No Degree - Philosophy
Temple University (2016-2019)
Philadelphia, PASkills
Customer Service & Relationship Management, Sales & Upselling, Negotiation & Deal-Making, Communication & Presentation, Persuasion & Influencing, Team Leadership & Training, Event Planning & Coordination, Problem-Solving & Decision-Making, Time Management & Organization, Digital Marketing & Social Media Promotion, Inventory & Supply Management
Timeline
Service Support Specialist Online Casino Platform
Evolution Gaming
07.2024 - Current
Delivery Driver and Trainer
Giant Eagle (Amazon DSP)
11.2022 - 07.2024
Event Coordinator and Online Marketing
HinesBros Entertainment LLC
04.2018 - Current
Unit Supply Specialist (92Y)
Army National Gaurd
12.2014 - 12.2020
Moving Company Crew Chief
SVJ Moving Storage
10.2013 - 08.2017
No Degree - Philosophy
Temple University (2016-2019)