Mala Ramasamy
Pittsburgh,PA
Summary
Technical Manager with over 18 years of experience leading high performing engineering teams to deliver complex projects on time and within budget. Demonstrated expertise in performance optimization, stakeholder management, and seamless execution of strategic initiatives. Proficient in Azure and .NET technologies, with a strong focus on enhancing customer satisfaction and driving continuous process improvement. Committed to implementing innovative, scalable solutions while fostering a collaborative, results-driven team culture that consistently exceeds organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Manager
Inovalon
01.2022 - Current
- Led three engineering teams (20+ engineers) across multiple locations and time zones, ensuring alignment and delivering several major, highly complex projects successfully.
- Resolved critical technical issues through cross‑functional collaboration, improving customer satisfaction by 25% and strengthening overall service reliability.
- Developed and maintained a comprehensive transition knowledge base, including implementation playbooks and troubleshooting guides to streamline onboarding and support.
- Increased on time, within scope, and within budget project delivery by 80% through disciplined execution, risk management, and continuous process improvement.
- Implemented compliance frameworks and monitored SLAs and KPIs, enhancing operational transparency and ensuring adherence to organizational and regulatory standards.
- Deployed seamless systems integrations in partnership with internal teams, clients, and vendors, improving interoperability and enabling key business initiatives.
- Cultivated a collaborative, customer centric engineering culture, driving team engagement, accountability, and consistent delivery excellence.
- Built strong relationships with senior stakeholders, ensuring project outcomes aligned with strategic priorities and business expectations. Improved stakeholder satisfaction scores by 70% by year end.
- Accelerated delivery of high priority product features, addressing customer urgency across diverse, time‑sensitive scenarios.
- Provided technical leadership for the development of a scalable SaaS product, leveraging a complex, modern technology stack to support long‑term growth.
Senior .Net Developer
Inovalon
06.2017 - 01.2022
- Developed cloud application for Specialty Pharmacies to track referrals and ensure timely order delivery.
- Mentored development team through code reviews and architectural implementation.
- Created numerous microservices and APIs using .NET Core, achieving performance within SLA of three seconds.
- Integrated SonarQube with gated builds to maintain high code quality.
- Developed Kafka topics and events for microservice communication, verified using Kafka Tool.
- Logged errors in ELK; investigated issues using correlation IDs in Kibana.
- Established Microsoft Azure API Gateways for secure inbound and outbound API calls with JWT authorization.
- Implemented Okta single sign-on for multiple tenants, managing user permissions across various roles.
Senior .Net Developer
Kforce Inc. Pittsburgh - ZOLL LifeVest
07.2015 - 06.2017
- Developed and maintained applications for tracking medical orders from physicians across departments.
- Enhanced applications to improve functionality in various international markets.
- Supported classic ASP applications while implementing updates to existing Webform applications.
- Collaborated on MVC application development using jQuery and UiKit for front-end design.
- Created RESTful services with WebApi and Entity Framework 6, utilizing both database-first and code-first approaches.
- Designed user experiences with HTML5, CSS3, and SCSS, ensuring mobile responsiveness through BEM methodology.
- Implemented internationalization in Angular applications using JSON translations.
- Integrated SignalR for real-time client notifications upon database updates.
Senior .Net Developer
Palvai Global Services, New Jersey - Erie Insurance
10.2014 - 06.2015
- Migrated account and payment services to MVC5, enhancing mobile compatibility across all platforms.
- Conducted analysis, design, and development of application in MVC5 framework.
- Developed user experience utilizing HTML5, CSS3, jQuery, and Bootstrap for mobile responsiveness.
- Employed Automapper for mapping business model and view model to effectively populate data.
- Utilized AJAX and JSON for efficient data retrieval from controller to view.
- Integrated web services to access insurance policy details, leveraging LINQ and Entity Framework.
- Maintained session management using AppFabric to enhance application performance.
- Executed test-driven development with Nunit and behavior-driven development using SpecFlow and WatiN.
Asst.Systems Engineer
Tata Consultancy Services, India
11.2007 - 02.2012
- Engineered site-based application for Prime Location, enabling visualization of business locations on maps through spatial data
Program Analyst
Mani India Technologies, India
06.2005 - 10.2007
- Developed an online shopping site selling Phone cards, Books and Music Cassettes.
- Worked on a Us American Navy project to regulate the Ship Change Document.
Education
Bachelor of Science - Electronics and Communication Engineering
National Engineering College
India04.2004
Skills
- Strategic Planning and Implementation
- Process Improvement
- Business Support
- Talent Management
- Resource & Capacity Management
- Performance management
- End user support
- Cross-functional team management
- Training and mentoring
- Team Management
- Stakeholder Management
- Agile methodologies
- CI/CD
- Postman
- Datadog
- GlobalScape EFT
- Object Storage - S3
- SonarQube
- Pivotal Cloud Foundry
- Azure Logic Apps
- Azure API Gateway
- Google Cloud Platform
- Redis
- Confluent Kafka
- OKTA/ENTRA
- Git / Azure Repos
- SQL Server
- Oracle 12C
- C#
- ASP Net 8 /ASP Net Core
- Typescript
- Angular
- Aurelia
- Azure Dev Ops
- ServiceNow
- Performance Optimization
- Microsoft Azure
Certification
- Professional Scrum Master I (PSM I)
- Microsoft 70-315 - Developing and Implementing Web Applications with Microsoft Visual C# .NET
Awards
- Circle of Excellence - Inovalon
- Customer Focused - Inovalon
Timeline
Technical Manager
Inovalon
01.2022 - Current
Senior .Net Developer
Inovalon
06.2017 - 01.2022
Senior .Net Developer
Kforce Inc. Pittsburgh - ZOLL LifeVest
07.2015 - 06.2017
Senior .Net Developer
Palvai Global Services, New Jersey - Erie Insurance
10.2014 - 06.2015
Asst.Systems Engineer
Tata Consultancy Services, India
11.2007 - 02.2012
Program Analyst
Mani India Technologies, India
06.2005 - 10.2007
Bachelor of Science - Electronics and Communication Engineering
National Engineering College