Julisa Prak
Philadelphia
Summary
Motivated Patient Service Associate with hospital experience in
patient registration, departmental support, and customer service
in high-volume settings. Committed to professional growth and continuing education, with a strong foundation in patient care and teamwork.
Overview
3
3
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Burpee Seed and Plant
Warminster, PA
07.2025 - Current
- Followed established packing procedures and step-by-step processes to improve overall efficiency, increase productivity, and reduce errors in daily operations.
- Maintained a clean, well-organized, and clutter-free workspace at all times while strictly adhering to company policies regarding hygiene, sanitation, and safety standards within the packaging area.
- Carefully labeled packages with accurate shipping information, including addresses, tracking numbers, and special handling instructions, to ensure timely and correct deliveries to customers.
- Reviewed and verified customer orders by thoroughly inspecting product labels, packaging quality, and contents to confirm accuracy and prevent shipping mistakes.
Patient Service Associate
Penn Medicine
Philadelphia, PA
02.2023 - 10.2024
- Managed patient records with meticulous attention to detail, ensuring accuracy and compliance with HIPAA regulations, thereby safeguarding patient privacy and data integrity.
- Coordinated insurance verification and pre-authorization processes, navigating complex insurance requirements and resolving billing inquiries to facilitate smooth financial transactions.
- Provided compassionate support to patients and their families, offering emotional reassurance and guidance throughout their healthcare journey, fostering a supportive and caring environment.
- Organized and maintained a clean and efficient work environment, adhering to safety protocols and infection control measures to ensure a safe and comfortable setting for patients and staff.
- Greeted and checked in walk-in patients and individuals arriving by EMT at both front and rear entrances, efficiently collecting required information and ensuring timely processing while maintaining a calm and professional demeanor in a fast-paced environment.
Education
Associate of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PA05.2023
Skills
Patient registration and
demographic verification
Insurance verification
and data entry accuracy
HIPAA-compliant
handling of patient
information
Compassionate patient
interaction in high-stress
environments
Ensuring patient comfort,
safety, and dignity
Patient registration and
demographic verification
Insurance verification and
data entry accuracy
Professional verbal and
written communication
Answering phones, routing
calls, and assisting families
Managing difficult
interactions with empathy
and professionalism
Ability to prioritize tasks in a
fast-paced emergency
setting
Managing multiple patients
and responsibilities
simultaneously
Adaptable to changing
workflows and staffing needs
Languages
Cambodian
Full Professional
Timeline
Packing, Shipping, and Receiving Assembler
Burpee Seed and Plant
07.2025 - Current
Patient Service Associate
Penn Medicine
02.2023 - 10.2024
Associate of Arts - Health Care Studies
Community College of Philadelphia