Malcolm Hendricks
Philadelphia,PA
Summary
Detail-oriented professional with strong safety awareness and time management skills. Experienced in coordinating deliveries and enhancing security protocols to drive customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Security Officer
Barstool Sports
Philadelphia, PA
09.2025 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter and detect signs of intrusion or irregularities.
- Collaborated with local law enforcement to address security concerns effectively.
- Responded promptly to incidents, coordinating with emergency services as necessary.
- Evaluated existing security systems, recommending improvements for enhanced effectiveness.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Delivery Driver
Lightspeed Logistics
Bensalem, PA
02.2023 - Current
- Delivered packages efficiently to ensure timely customer satisfaction.
- Maintained accurate delivery logs and vehicle maintenance records.
- Navigated complex routes using GPS technology to optimize delivery times.
- Assisted in training new drivers on safety protocols and delivery processes.
- Collaborated with dispatch team to coordinate and prioritize deliveries effectively.
- Implemented improvements in route planning, enhancing overall efficiency.
- Provided exceptional customer service during interactions at delivery points.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Chef
Sodexo Food Service
Fairless Hills, PA
03.2018 - 06.2023
- Developed and implemented seasonal menu items to enhance dining experience.
- Streamlined food preparation processes, improving kitchen efficiency and reducing waste.
- Trained and mentored junior kitchen staff in food safety and cooking techniques.
- Collaborated with nutritionists to create balanced meal options for diverse dietary needs.
- Ensured compliance with health regulations through regular kitchen inspections and audits.
- Managed inventory control systems to optimize stock levels and reduce costs.
- Led team in executing large-scale catering events, maintaining high standards of service quality.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Evaluated customer feedback to drive menu adjustments and improve overall satisfaction.
- Placed orders to restock items before supplies ran out.
- Optimized kitchen workflows, improving meal preparation efficiency and reducing waste.
- Conducted regular quality control checks to maintain consistency in food presentation and taste.
Mail Carrier
United States Post Office
Levittown, PA
01.2015 - 03.2018
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Managed daily sorting of incoming mail using automated systems for accuracy and efficiency.
- Communicated effectively with customers to resolve inquiries and enhance satisfaction levels.
- Trained new employees on operational procedures and safety protocols in mail handling.
- Delivered mail to residential and commercial addresses efficiently and accurately.
- Managed time effectively to complete routes within scheduled delivery windows.
- Maintained accurate records of deliveries, including tracking undeliverable items.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
Education
Associate of Arts - Culinary
The Art Institute of Philadelphia
Philadelphia, PA09-2018
Skills
- General security
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Clean driving record
- GPS and route planning
- Time management
Timeline
Security Officer
Barstool Sports
09.2025 - Current
Delivery Driver
Lightspeed Logistics
02.2023 - Current
Chef
Sodexo Food Service
03.2018 - 06.2023
Mail Carrier
United States Post Office
01.2015 - 03.2018
Associate of Arts - Culinary
The Art Institute of Philadelphia